Quest DiagnosticsReviews of questdiagnostics.com

GO ANYWHERE BUT HERE! I went to them 2 days ago and had to wait an hour and a half. I got a call from my doctor the next day because the blood wasn't handled properly so I needed to get another draw so the tests could be repeated. I went today (Fasting both times!) and waited for 2 hours and 45 minutes before I finally walked out. Never again!!! I went to another lab and was in & out in less than 10 minutes. This place is a joke and the employees are not at all nice!

I would give ---- stars if I could! This place is dangerous. I went to Quest on 109 and Biscayne in Miami, with an 8:50 appointment. They didn't see me until 10:15. They only had one check in machine working and it didn't work well. I could get no help from anyone who worked there. At about 2 pm same day, I got an email that my test results were in. I logged in and they were scary! The numbers were crazy and showed serious health issues. I screen shot the results, as I didn't have time at that moment to review them closely. When I took a break, I looked at the screenshot and wondered if more info. was available on line. I logged back on to study the results and see notes, but the results were gone. The next morning, I received the same email. This time, different results. I called Quest customer service reps. They were USELESS! About 2 hours later, another email that my test results were ready. I logged in and yet a third variation of my test results. These I did not screenshot. When I went in to the Quest on line system about an hour later, it was back to my second test results. This organization needs to be reviewed by the regulatory authorities. These faulty results can result in loss of life! I am afraid to use Quest again.

Difficult/impossible to reach by phone. Appointments mean nothing. Received bill four months after services rendered. Their lab fees for my wife's tests are 590% higher than the CPT codes listed at CMS.gov and findacode.com. We will offer a reduced amount but will not pay their charges. I hope they take legal action so we can provide this information in a public forum. Maybe a class action suit is in order.

I had appointment set today, but no confirmation was received. Upon logging in at arrival, after All information was entered ( 3 times), they reflected No appointment. The 6 clients ahead of me were experiencing the same, I was #7. Several of these 6 were elderly/handicapped, calling their Dr's to resend/fax the order from their Dr's & had been waiting as long as 2 hours. That's right 2 hours. I left this inept company has for the 2nd time shown no organization, communication or patient concern. Friends they also send results of critical testing to our medical team that can effect our lives. DO NOT TRUST OR USE QUEST DIAGNOSTICS !

Zero functionality of the extremely slow website. Can't even make a simple appointment without it glitching into oblivion. (Multiple browsers used and everything else is fine.)

Billing dept is a scam, Quest will double bill client and insurance and try to collect from client. Stay away from this company they are scamming the medical system & their clients to the MAX. I was taken to collections and lied to about Quest sending my bill to insurance first. But if you are scammed by them DO NOT PAY THEM. They have no leg to stand on and I eventually had my $6000. bill disappear on their site after i would not go for their scammy ways...

Mostly unprofessional medical experience I’ve ever had. The 2 Phlebotomists were arguing about how one of them doesn’t know her job loud enough to be heard in the lobby. The office used to have a reception desk. Now there is a wall and a tablet to great you. I checked in on the tablet and it said to come back in 2 hours (I was fasting for the test). I came back earlier than the tablet showed. I waited 2 hours and never got called back. So I opened the door and stood next to what used to be the reception desk. When the staff stopped arguing long enough to notice me. They got very upset that I opened the door and stood next to the old reception desk. The would not listen to my explanation about waiting for 2 hours in a room that didn’t even have enough seats for people waiting. They physically pushed me out the door. I am in the medical field and have never been treated so poorly. I looked up a lab near by I was seen by actual human, treated professionally and seen quickly. I will never return to Quest again!!!

I had an appointment today at 10:40 got there early at 9:40 and signed in .wait until 11am nothings happens so asked one of the worker and as always she said today is really busy,patient pass out, computer was down.......same story every year....finally called me at 11:35 and by the time I left the place I got to work an hour late .No matter if you have an appointment or not appointment means nothing,will give them No star but have no choice and hopfuly another company like Lab Corp buy this company and fix it.