Quest DiagnosticsReviews of questdiagnostics.com

Quest Diagnostics Add a photo Quest Diagnostics 2.8 (58) Medical laboratory in Albuquerque, New MexicoOpen Overview Reviews Photos By owner About Google review summary 5 4 3 2 1 2.8 (58) Reviews All rude8 phlebotomist7 insurance5 phone5 +6 Sort by Most relevant Newest Highest Lowest Cyndi Yelton Local Guide·16 reviews After waiting more than 2 hours because I was a walk-in and didn't have an appointment, the technician refused to to do a lab a blood lab for vitamin d which is covered by my insurance in network at 100%. Instead, the technician demanded my … More Hannah Belcher Local Guide·14 reviews·2 photos a month ago Same as the other location. No way to talk to anyone and all their Information is wrong. If you need to fax and order to this location the fax is 505.355.6986. The woman at the other location gave me a card to reschedule with this locations … More Photo 1 in review by Hannah Belcher R R Local Guide·39 reviews·5 photos 2 months ago The monitor says zero patients being served. We checked in for appointment 25 minutes ahead of time scheduled time. They get people walk-in faster. So just walk in don't make an appointment. While lobby has a room full of people who check in early for their appointments. Emily S 1 review a month ago You’re not able to speak to a human connected to this company when making your appointment. I made my appointment via automated phone system, checked in and waited for my appointment but was then turned away because the test had not been … More Cyndi Yelton Local Guide·16 reviews just now New After waiting more than 2 hours because I was a walk-in and didn't have an appointment, the technician refused to to do a lab a blood lab for vitamin d which is covered by my insurance in network at 100%. Instead, the technician demanded my credit card for $352 for the vitamin d blood test I declined. I called Blue Cross Blue shield and they informed me that yes vitamin d lab work is covered and that the technician lied to me. I have sent quest two written complaints concerning the technician's behavior, but quest has not responded. They have sent me a bill. I am going to treat the bill the same way quest treated my complaint.

They didn't have the decency to tell me that the MMR titers I was looking for, they had already done years ago so instead I had to pay $431 to get them done instead of them saying that I already had them done. Done with it .

poor customer service/relations ... went to WPB/33411 location at 8136 Okeechobee Blvd, was a walk-in and signed-in ... understood there would be a wait and my name was on the "stand-by" list ... when I was the next person on the list to be called in, my name disappeared from the list so I thought I was next ... 40 minutes later, I asked an employee that was calling people in ... she said she would check but never returned after 30 more minutes ... then I asked another person and they said they deleted the list because they had too many appointments and that they came out and told the everyone, but that was a lie, nobody came out and said that ... I explained that I had waited over 2 hours and needed to know something since I was going to work afterwards and she responded rudely to "go to work then" ... so I left and went over to LabCorp ... they had me out in 25 minutes without an appointment ... guess I know where I'm going next time.

Allow at least an hour if you have an appointment booked. No one answers phone. No messages set up. Doors closed. Unhelpful people. Horrible

Customer service does not exist at this place. Even though my doctor has faxed my order numerous times to this place they never seem to get it!? Last straw...went to website to make my appointment...get there and they are no longer at this site...yet the address on their website is still the same. Tried calling. Never did get to talk to a person no matter what option was tried. Will NEVER use this company again!

I paid for the service myself, $465.86. I asked for an invoice and was told to call accounting. To keep this message short, I called and was told it would be sent to me via e-mail, I did not get it, I called again and was told it was resend, I did not get it. I called again and was told it could not be sent because it was not in the system yet!? I called again 2 days ago and was told that the visit on 10/18 was not visible in the system for the agent I spoke with. She placed me on hold (after she was clearly annoyed with me). When she picked up the phone again, she said "Upper management found it, and she is sending it now".  Now, 2 days later, I still don't have it. Now 20 days - hard to believe how poorly organized this company is...

I would give no stars if I could. I went to the Rancho Santa Margarita site. The staff is unhelpful, the phlebotomist poked me three times to find my vein, when I have easy to see my veins and everyone gets them on the first time, and the waiting room was so cold that everyone complained. We asked if they could raise the temperature and the answer was that they needed it cold to freeze blood..huh? And, as a final gift, they missed doing two tests. I’m not going back!

Quest Labs do NOT offer a reduced rate for self-pay patients.