Quest DiagnosticsReviews of questdiagnostics.com

Unfortunately, we could only go to Quest for a lab test. In looking for new insurance, we made sure we could go elsewhere. Quest refused to do needed lab work unless we gave a credit card upfront. They would charge what they claimed insurance told them was the cost (if there was a cost). Insurance has made many errors. I do not pay bills until I verify that insurance has paid correctly. Quest will not allow this. It is mandatory that one give a credit card in advance and, "agree to allow," Quest to charge that card per insurance. Quest does not send an invoice unless charging the card, giving no record-keeping information to the patient as to what they charged and what insurance paid. Quest says one must look at the insurance EOB or call for a copy of an invoice. Seems they don't want folks to have a record of their billing practices. Quest stated that more of their offices are making such a system mandatory. The representative stated this is due to people not paying bills. I, as one who does pay bills, is being punished for those who don't. It is strong-arming and black mail (no service unless you give your credit card information). Quest makes LabCorp look good.

We show up for lab tests after having paid for them. But, apparently there is a data entry error somewhere so we are called upon to re-enter our info and pay by credit card a second time. We decline. Afterwards we find it impossible to receive a refund or even speak to a human. Will do business with labcorp from now on.

Took my sister to her appointment on Enterprise Blvd. What a joke, got to the appointment ahead of time and checked in at the designated time. Was on the board with 37 people ahead of her. She uses a walker and can’t stand for long, 16 chairs for 37 people.

Today, Saturday, February 1, 2025, I attended my appointment for blood samples. My first complaint is that the center allowed me to make an appointment at 6:10 and this center will not open at 6:30.I confirmed my appointment when I arrived at the location, but when I entered the center my name was not on the screen.. I asked and the lady told me, yes I saw your name sit down and wait. I sat down and waited, then I was seen by Mrs. Marcia in cubicle 1, who, according to her, she has 25 years of experience. She pricked me twice because she supposedly couldn't find the vein, without saying that it hurt horribly. I have been in this country for 15 years and no one had ever done this to me. I have been seen by this lady Marcia and she had never done this to me before, I consider that she acted in bad faith and abusively. 12554 SW 120th St, Miami, FL 33186 I spoke to the person in charge of the center to complain and according to her, I was going to talk to this lady to see what happened, whether she had had a bad day or maybe I was dehydrated? Sorry, I've never heard of that and if this lady had a bad day, she should stay home.

I've been going to quest for several years and have never had a problem until this year. I have no complaints for the location or staff, but it's been over a week and I still don't have my blood work results. I have these tests done yearly and always have results within the next day or two. This is unacceptable. You cannot get a hold of anybody on the phone and I requested results through the app and still have not gotten any type of feedback. Very frustrated because I want my doctor to have my results before my appointment which I have had to reschedule once.

My experience with this lab was beyond unprofessional. The company or individual labs cannot be reached by phone, the check in was impersonal, incomplete and in an enclosed, unstaffed area. They were not able to answer insurance questions and I felt pressured to deny several tests even though I have a very good secondary insurance. I will never return to a Quest Lab and am so sorry that I did not walk out and seek another lab today.

If I could give 0 stars I would. Horrible experience. Takes forever to get simple blood work done

If I can give zero stars 🌟 I would, . Worst place to draw blood and these miserable workers are rude and don't know how to care for people. Labcorp the best