Quest DiagnosticsReviews of questdiagnostics.com

This facility is the definition of efficiency at the cost of humanity. If you are technologically impaired, need help checking in, or have questions of any type, you're out of luck. There is literally no one there to help you. The waiting area consists of a dozen or so chairs and two check-in tablets. By their "I don't care" attitude, it's plainly obvious to see that the phlebotomists working there are overworked, understaffed, and ignored by whoever runs the place. The management has pushed them to the point where they no longer see patients as people so much as veins to have needles inserted into and moved on as quickly as possible. If I had a choice to go somewhere else, I would happily allow whomever owns the Jefferson branch of Quest Diagnostics to go permanently out of business

Truly horrendous web experience. If I had to pick for a healthcare provider it would not be this garbage place. Making appointments should be easy, right? Nope, not on their platform. Save your time and money and go elsewhere. DO NOT Choose quest diagnostics.

I had my appointment 3 weeks ago. Still waiting for my results. But they were able to process my credit card immediately.

Paid for a few tests online and scheduled appointment. When i got there, no records of the tests to be done at all. Impossible to get anyone on the phone to get a refund. THIS MAY NOT BE A FULL ON FRAUD, BUT WHAT DO YOU CALL A COMPANY THAT TAKES YOUR MONEY AND RUNS OFF WITH IT?

Quest is a dystopian nightmare. Their voice recognition system just doesn’t work. Changing appointments is difficult on line. I really think that they are endangering patients health with these brittle unresponsive systems. I’m sure it’s profitable but it’s a horrible experience using thrm

If I could rate 0 stars it would be too much for the experience dealing with quest. Horrible. Demeaning. Racist staff. Unprofessional. Scheduled appointment arrived early but no record of appointment. Signed in and waited as this is for employment. Everyone, even without appointments were seen before me. Waited so long for a drug screening had to leave to use the bathroom. I hope people and insurance companies get fed up and send patients elsewhere.

Terrible service, completely waste of time. There’s no availability in the morning for the next three weeks ( fasting test )and the walk-in wait time is around 2.5 hours.

It is so stupid that QUEST Blocks customers from calling the local location of quest. They have never had the paperwork for a lab test my doctor had already sent them. They claim we never received the paperwork.