Quest DiagnosticsReviews of questdiagnostics.com

Ohio Health has contracted with Quest Diagnostics for approximately 8 months. Prior to that lab work and receiving results were done in house, which resulted in the ability to receive any necessary treatment in a timely manner. Since the change, the amount of time to receive lab results is unreasonable. In the case of an infection, waiting on the results for up to a week delays beginning treatment to receive relief from painful symptoms and a worsening condition. The issue is that lab tests are sent out of state for results. This situation does not support the ability of the physician to effectively treat their patient. Ohio Health needs to reconsider the contract with Quest in order to prioritize the needs of their patients and not the provider.

I haven't been to Quest in years, but decided to use them for this one time because for convenience. There was no one there when I went for my appt in the morning, which I thought was weird. Now I know why, because they are a terrible company to get blood work done at. The results take unethically long to get back. Please avoid Quest if you want to be taken care of properly.

We scheduled an appointment at a Quest Diagnostics and ended at one that was really close but not the correct one. The problem is there is no receptionist. Checking in at a front desk would of resolved this issue quick. We go to the next quest and there once again is no front desk. Self check ins can be convenient but having a single human being working in the waiting area would of made this issue much more simple. We ended up going somewhere else for blood work.

I called customer service to resolve a billing issue. I waited 20 min to speak with a rep. The rep was unsure as to resolve the issue and put me on hold after aprox. 5 min my call was disconnected. The rep made no attempt to contact me. My second call I waited aprox. 45 min for a rep, this rep was able to resolve the issue in less than 1 min. I expect the 1st rep to have the courtesy to call me back , which never happened

This place its the worst place they can't even keep up with they scheduled they keep going on break also don't think they even qualify to be working at that place please avoid going to this location the is on guy in the place all he does it's walking around in never takes any patiens

Worst service ever! They don’t even have a receptionist to guide you. Mind as well drawing my own blood myself next time!! Medical services can’t be self check in and self check out it’s not Macdonald’s for God’s sakes!! The two stars are too much. Quest deserves0 stars at 590 5th Avenue

I'd give a "0" stars if I could. I completely paid them in full. yet, they sent me to collections even though I had proof that I paid them in full thru my HSA. Seriously, collections for $57.00 that was actually paid. They got their money yet, they apparently wanted more. They really tried to con me after they got paid by saying that they weren't paid even though I had proof and sent it to them. They really should be investigated. If they are scaming this hard when I have proof they were paid. What are they doing to those that don't have the ability to proove. Don't get me wrong, my HSA is just as much as at fault because they don't provide actual proof of confirmation that they actually do pay the bills that we request thru online services. Ive done ripped my HSA a new one for it. Maybe you should too.

6948 university drive it was too hot in this place they should turn ac cooler!!! waiting to be serviced I pray they call me fast since I have an appointment smh