BrandonS
Poor, Low Class Customer Service
I opened a letter with a bill to my wife from quest for $45. I called the Quest business office to see if I could pay on the phone. I was on hold for about 10 minutes. The rep. said that normally I could but their system was down. I decided to pay by mail. The next day when in a book store, I decided on impulse to call again and see if they'd let me pay without actually having the bill in front of me or the billing number. I was on hold for maybe 22 minutes. I told the rep that the previous day when I called, their system had been down and now I was calling back to see if I could pay without the bill number. She said, "Do you have the bill number?" I replied, "I just told you I don't have it." She hung up. I know the call wasn't simply dropped because when she hung up it went to the automated satisfaction survey. I called the general quest number and asked for someone, maybe a manager, who could take a complaint against the woman who had hung up on me. She said that she'd connect me with someone. I said that I really didn't want to be in a long phone queue again. She transferred me into a phone queue. It estimated that I'd be waiting a long time, so I took the option to receive a call back. When I was called back, it was some customer service rep. who said she couldn't take complaints. She told me to call the corporate office and gave me the number. When I called the corporate office and chose the "Customer Experience Team" option, it was just a voicemail that told me to leave my name, phone, and e-mail, and I'd be contacted later. I decided to write this review instead. I urge you to deal with another outfit that have a little more class than this.