Quest DiagnosticsReviews of questdiagnostics.com

Terrible terrible terrible. I am extremely frustrated and disappointed with Quest Diagnostics. I just received a collection notice for $844.02 from Credit Collection Services for lab work I never had. I have not had any labs done in the past year, and if I had, they would have been properly billed through my insurance. When I checked my Quest Diagnostics patient portal, there was no record of any bill. I was never contacted by mail, email, or phone, and nothing showed up in my insurance portal as unpaid. It is completely unacceptable and very concerning that Quest would send an unknown bill straight to collections without ANY attempt to notify me first. Now, it has impacted my credit score even though this is a bill that does not belong to me. This experience has caused unnecessary stress and makes me question how Quest handles patient billing and communication.

They need to hire more staff as soon as possible. The staff are minimal in providing service due to a lack of personnel.

An hour wait as a walk-in with NOBODY SCHEDULED IN FRONT OF ME for the next half hour and an empty waiting room for over twenty minutes. This is what happens when business monopolizes a product or service.When lab-works own the lab you could walk right in and you were done in fifteen minutes or less

I took my disabled son for a second blood draw after quest had used the wrong tube to test how well his seizure medication was working. When I got there they could not find the script. The very young rec was rude and refused to call a supervisor and saled a piece of paper with customer service’s number in it . I called and they said they would email the original script . Her tall male coworker then came in and used his size to try and intimidate me and stated I was aggressive ( I was assertive ) when asking to have the blood draw to maintain my disabled son’s health. He threatened me with supervisors he said he called . My son he’s been crying and shaking ever since

Absolutely refuse to give me or my attorney copies of my medical and billing records. They keep saying "Sir we sent it to your email" Multiple times already. I run an online store I flawlessly receive emails from everyone except Quest diagnostic for some reason. You are better off letting a random street hobo draw your blood. Do like me and call your state AG to remind them that they have 30 days to comply with records requests per HIPAA

I checked myself in on my phone as requested at the Wallingford Quest. I realized after I did that that I was in the wrong building. I had no way to cancel my check in. I went to the correct building asap. Apparently they called me while i wasn't there. I was late by a few minutes unintentionally. I waited and waited and finally asked if they knew i was there. They were very dismissive and said you're on the board. They never asked why I wasn't there when they called me or acknowledged me or communicated with me in any way. There was only ignoring me. I finally decided to leave after 45 minutes. I caught someone's attention to let them know i was going to reschedule and tried to tell them why I was late and they closed the door in my face!!!! I was calm and speaking normally. Two other patients couldn't believe it! I plan on letting my doctor know. I was basically being disrespected and shunned with no explanation or communication, like they were high school bullies. Im still stunned.

The terrible customer service this company provides continues with the WORST billing service I've ever experienced. I paid my bill via bank service on 5/9/25 (I have the bank receipt), but I am still getting the SAME bill for the SAME srvice on 6/8/25. This requires me to waste my time looking up my bank payment records and calling Quest (with a 15 minute wait time) to find out what the problem is!! Of course the billing department got my payment on 5/9!! Why are they sending out another bill on 6/8 ????

I would give them zero stars if I could for their billing department. They claimed they never received my check, so I paid over the phone and told if they receive the checks they will cash them and reimburse me within 10 business days. It is now 4 months, 3 phone calls, on hold forever to be told it will now take 30-40 days to receive a check because I paid by a paper check! Beyond frustrating. Never again.