The world's leader in diagnostic laboratory testing, information, and services. This includes blood tests, healthcare screening tests, gene-based testing and tests performed during patient treatment.
Quest Diagnostics (questdiagnostics.com) has 1,745 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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James G.
Quest is a nightmare to deal with. Charging you when they should not. Can't get through to anyone to get help, always a significant wait. They send people to bill collection, when they are trying to collect money they are not owed.cant get a hold of customer service to deal with the problem. Even when your insurance plan contacts them verifying they are charging incorrectly. They have a bad reputation.
James
Not sure which lab as they have many locations but this whole company a joke fill upto line for drug test wait week than they said wasn’t enough so now have take another day off work to retake a test when I call their customer service is so rude talking about they can’t talk to the donor my damn money paid for this bs and now and they don’t want to admit they messed up. labcorp so much better
ML
I Am Shocked Quest has a 1.6 star review! It should be in the Negative! POS Company.
Consumer
Currently waiting at the Montague Brooklyn, NY location. Called the day before and told my test was quick and easy and to just come in. Arrived and the only tech there asked if I had an appointment. I told him what quest told me on the phone. He said “no one here would say that” very rudely. I said yes they did are you calling me a liar? He said you’ll have to wait. I said I know I’m a walk in and I’d have to wait. The check in terminal told me that already. Now I’m worried this jerk is going to make my blood test painful or mess it up so I have to redo it. Why is only one employee here? Where is the supervisor?
Korina
I've noticed that every time I go to the same room there's missing information and incomplete exams, and not just this time. I've also had to go back for the same exams. On previous visits, they've given me incomplete exams. They need more staff, Gold River, CA.
R J E.
You name it. I'm reading online reviews reflecting the need for improvement seemingly from the top down. In general the Los Angeles and surrounding areas all have very negative reviews across the board. Customer service, facilities, wait times, online services etc. Read for yourself. One has to wonder if anyone at any level in this organization is concerned. The reviews don't seem to improve. It leaves me to wonder if the diagnostic findings would be correct.
Dmk
This company cannot get billing right and attempts to scam customers into paying higher prices. Customer services reps, supervisors and managers will not help correct bills.
Frank P.
Horrible experience by a rude drug screener at 18707 Hardy Oak Quest Labs; i will not go back to this location. I worked for Intuitive, a robotic surgical company. I needed a drug test for vendor credentialing, to work in OR's in hospitals. I was treated rudely, disrespected and really made to feel like dirt by the young gal yelling at me during my routine drug screening. I will not go back. I will go to Labcorp. I am done with QUEST LABS as they can't train their staff to respect the patients/customers.
