Quest DiagnosticsReviews of questdiagnostics.com

My wife Kristine had an appointment for a Drug screening this morning at 10:40 AM at the Bonita Beach location 9550 Bonita Beach Rd SE Unit #107, Bonita Springs, FL 34135. My wife was refused service for the sole reason that children are not allowed inside the building. Policy is policy, I get that and no one should ever be in favor of breaking the rules. What did upset me is that the Manager at this location is a disgusting human being with no people skills whatsoever and automatically assumes that every individual who walks in to do a drug screening is guaranteed to be a dishonest person who is trying to get away with something wrong. My wife brought my 3 year old boy and 3 month old baby girl with her because I work full time, at an office, just like everyone else, and we do not have child care nor anyone available to watch the children while she goes to perform this screening to obtain a job like any other diligent contributing member of society. That manager was nasty, cold, and inconsiderate and proceeded to discriminate against my son for being incapable of sitting and waiting for a minute or two while my wife attempted to carry out her exam. What are we expected to do when we are not advised of "company policy" and the staff on-hand treats any person as if they were a criminal? Are we supposed to be OK with that and simply leave? My wife lost her job exactly 7 days prior to giving birth to my daughter and has desired nothing more but to get back into the workforce while we try to figure out child care solutions AND maintain 2 careers as everyone else in The United States of America does. How do you think hearing all this makes me feel? And I rarely feel the need to complain about anything but this is just beyond wrong. Please do something about your disorderly employees who have no respect and consideration for what could be going on behind a mom with two kids. This is simply disgusting and disrespectful. You should find another job where you are rewarded for treating others like an animals right off the bat with no pretext.

Even if an appointment is scheduled waiting times are very long. I waited for two hrs. Then the customer care is extremely poor at the Margate Florida site. The instruction for the stool samples were not given correctly and the wrong tests containers were suministre. No written instructions were provided. I had to do the test twice. This site is very poorly managed. Customer care classes are required by all personal. And the front door needs oil or needs to be properly installed. Is an accident awaiting to happen.

I was sent here by my doctor for a full Functional Panel, which was 7 tubes of blood work. The tech did not verify my name with the labels placed on my samples, not sure who ended up with my blood test results, and I was billed over $2000 for this draw. The lab manager contacted me to inform me of this error after my physician reached out about the lab results coming back wonky, they promised a full re-draw at no cost to me. Then they billed me AGAIN for another $2600 and threatened to send me to collections! Luckily my physician was able to step in and have her Quest Rep clear it up, but this should never happen with anyone's blood! The waiting room was filthy, you have to use an electronic kiosk to "check in" and then waiting around when you've been fasting for the day is just terrible customer service. I spent 6 hours talking with Quest Customer Service Representatives who were not understanding, helpful or able to do anything meaningful in light of the lab tech's blatant mishandling of my blood .. they actually demanded I just pay thousands more! What a terrible way to treat a patient you already wronged! This place is absolutely terrible. I only use Access Labs from now on, they get results back in 24 hours - their prices are reasonable and they have awesome customer service and support! Never go to Quest, ask your ordering physician to send you anywhere else but here. I would give zero stars if possible. Just terrible.

On line 45minutes, totally unacceptable. No one took my call so I hung up.

Do not purchase tests from them they consider them low priority and delay testing your sample

I was finally called in for blood to be drawn, at Quest Diagnostics in Lake Mary Florida, after a 15 min wait beyond my appointed time. I was in severe pain from withholding urination as their only bathroom had been occupied. The Phlebotomy Technician said to me she is not waiting for me to urinate and so I am being removed from the schedule. Never encountered anything like this in my 70 years.

went to quest for blood tests for one dr. apparently another primary requested tests because she was too lazy to look up tests just done 6/5/2025, just days before. quest took it on themselves(or the tech did) to do both tests without verifying which orders should be done. tests will be wrong as i was also not asked if i fasted. i had not .Always before i was asked these questions, but not today.8/20/2025. i questioned why and tech got weird as i experienced his screw up. i am not paying for his mistake, period. Medicare has been notified, and primary dr is fired. 5 mistakes on record she has recorded and ordered. too much for me

Service is horrible. Had an appointment register from the phone after waiting for 30 minuts apparently phone registration did not work. Schedule another appointment had to wait 3 hours after my appointment before called in. Before that it took 40 minuts to find a parking. Workers attitude is also horrible. All around not even 1 star