Quest DiagnosticsReviews of questdiagnostics.com

They say you have to make an appointment even if you are just dropping off samples. Good luck if you don’t know how to do it. However on the internet it clearly says you don’t need an appointment for drop off. Avoid these idiots at all costs

I came to the office at 8:30 amwothout a appointment and the system had only 1 non appointment before me. By 10:20 am their was still 1 people before me. When i ask , the lady only said that they don't think that they will fo theeainting list before closing. If they omly said that earlier i could have found another place that actually provide service. This is the last time they see me at any of their locations.

1 star is 1 star too many. I unfortunately experienced the same as most. It took quite a bit to eventually get through the call tree. You know, press this for that to get to another press this for that. After 5 minutes of that eventually an appointment was scheduled for 2 weeks later. On the day of my 7am appointment, I got up late and rushed to get out of the house to arrive at 7:10am. Well, as I raised out of the house I forgot my wallet and phone. I waited tried to check-in as with a lot of medical facilities, but this place wanted scans of the identification provided which was in my wallet. I waited for a receptionist or someone to observe or care that I was on the other side of the plexiglass museum counter, to no avail. Finally, I asked is there anyone here that can assist? A male came out and asked can I help you? I said, I only live 5 minutes away and I forgot my wallet. Could I still get my lab work done? Using professionally trained wisdom, discernment, and discretion he then proceeded to look at his watch and offered up a revelation. He said, well it’s already 7:15am. Saying … you could reschedule or wait as a walk in to see if there’s an opening. As I walked out, he did say “Have a good day”. I gave 1 star for that.

Spent all day fasting. Paid my previous bill. Arrived and the ride arrogant technician told me his computer says I have an outstanding bill and so he can't do my blood work. i showed him the screen shot of confirmation of payment and the email confirmation but he just said sorry can't help you. Terrible never using this place again. The technician should be sent to some kind of customer service as he is terrible at his job..

If I could give zero stars, I would. I visited the lab yesterday to specifically ask if they had experience drawing blood from a 15-month-old child. They confidently assured me that their staff was well-trained and capable. However, when we came in today, it was immediately clear that they were not prepared. The staff had no idea what they were doing. The way they handled the baby was distressing—for both the child and her mother. It was a traumatic experience for everyone involved, and after all of that, they still failed to draw any blood. This was completely unacceptable. If your team isn’t equipped to handle pediatric draws, you need to be honest about that upfront. Don’t put families through unnecessary stress and pain.

Called Quest’s main line 866-MYQUEST and wasted over 40 minutes of my life. On hold forever, finally get a rep, and before I can explain anything, they transfer me… straight into another hold queue. Over and over. This isn’t one location’s fault this is a company-wide failure. If you can’t handle calls, don’t advertise a number. Nobody should have to go through five transfers just to get an answer.

Super slow!!! They are seeing one person at a time but have 7 workers and 7 rooms in the back. Avoid this company. You would be better at the emergency room or hospital for labs

My tech is the spawn of s@tan! I sat there an hour while they yelled at me because they could not figure out how to enter the coding Terrifying they hold a needle in hand and use it as a tool to hurt you. My technician did not wash hands and did not follow health safety protocol for the patient such as proper handling of the needle tips, clean hands and putting the gloves on in the end only to protect themselves yet contaminate the syringe that is going into patient. Also stating personal information loudly while another patient is sitting next to me behind a curtain. This is clearly a breach of the HIPPA act. I have come to the conclusion that is is one or all of the below? 1. Quest diagnostics treats employees horrible thus the employees take it out on the patients. B. Quest is a lousy company that hires lousy employees. C. Quest simply does not care.. There is no way a person like this should ever be working in the public eye with needle in hand