Quest DiagnosticsReviews of questdiagnostics.com

Staff very rude to patients. Instead of help the elderly and handicapped people, they rather just tell them how it is and deal with it. Saw a handicap lady in tears and they could give a shit about her. I left that Mechnicsburg office and went to the camphill office. Expect two people to keep up with the appointments. Save money by reducing staff. Sounds just like big corporations. BUT THEY CATE ABOUT YOU, YEA RIGHT! TAKING MY BUSINESS ELSEWHERE!

Despicable service at your 160 West 26th Lab. I had seen my doctor in the very same building was given a 24 hour urine jug, when I took it back after 24 hours they office staff REFUSED me to drop it off saying I have to make an appointment. My Doctor will be calling the Lab to make sure the tall guy who claimed he's the manager gets fired along with a short Spanish woman who was very rude. The results were urgent as I have Kidney Cancer and I was treated like garbage. DO NOT GO to this unprofessional lousy lab.

First of all, there is NO human receptionist to help, Secondly, for whatever reason, the check-in machine did not recognize my appointment and the tech told me to wait until all the people with appointments were seen and then she would see me. An hour later, all the people were gone, but no one came to get me. I knocked on the door to alert the techs that everyone had gone. Someone arrived at the door and told me that I could no longer be seen since I had the audacity to knock on the door to alert them that I was still there and waiting. This was just to punish me. For what? Waiting patiently for an hour? Are we back in first grade? I'll never go back to Quest. No respect given or willingness to help with a bad situation..

I would give negative 10 if I could! File the claim correctly the first time and refile it the multiple times that I asked you too. Quest is an in network provider for me and this should have been paid by insurance. Yet in order to keep from going to collections I had to pay almost $800!! I filed appeals, submitted authorizations, and spent countless hours trying to resolve this. The insurance finally told me there is nothing more to be done except have Quest refile it correctly. I called Quest so many times to get someone who understood this. And the only response I got was “oh that’s unfortunate, we have payment plans if you need it”. What I needed was someone who could get this taken care of. I now avoid going to draw stations simply because of this. I use other labs when I can so as not to give them my business anymore. This really could have been a simple fix. It happened on another bill and when I talked to a customer service rep at quest he fixed it right away and it was done with. But I couldn’t seem to get anyone to understand for this bill. It was filed as lab one and told my insurance that I drove to Kansas to have my blood drawn. Which is ludicrous. I live in Colorado and had it drawn in grand junction. Lab one isn’t in network but quest is and I have no out if state benefits so….considering I never left the state it should have been paid. But it wasn’t! because quest filed it wrong. Are you getting the message that I had to pay a bill that it was Quest’s fault that i even owed it! I pay thousand s month for insurance and to have to pay a bill that wasn’t my fault is infuriating. And to work on it for over a year and still end up paying for it. Unacceptable! Oh and I did try to get the insurance to correct it so that the amount owed was zero so legally I wouldn’t be responsible. But because it was filed incorrectly the insurance said their hands were tied. Do these reviews even help? Obviously not! Look at how many there are. I guess QUEST doesn’t give a crap! How are they even still in business?

I am severely disappointed in this company I was supposed to test today and when I went in to test the lady told me she couldn’t find my test even though I have a receipt and had already registered. Now when I try to register it won’t let me and at this point it feels like my money has been stolen and to make matters worse the woman who was supposed to help me gave me no help or support on what to do. I would like my money back asap.

Cannot access results, says "This content is blocked. Contact the site owner to fix the issue." For viewing reports. They took blood for 30 test, I have gotten results for one? Other few taken a different day posted on a different site. All around a mess in getting any results if any.

Website is awful. To schedule online it weekly take everything and then break or will not do anything. Shameful to say we are in Ai world and ppl are afraid to lose jobs. Seriously if we have something like this I should not worry about the jobs. Can’t even maintain the website. 2 major labs and both sucks . America is the best country and we should be proud of it

I wish I can give ZERO star. I got billed $416.02 for my lab test, when I should not be billed for this. My health insurance told me that they paid for this bill already & I'm NOT responsible for any remaining bill. QUEST DIAGNOSTICS shows that I have another primary health insurance which is INCORRECT. I only have 1 health insurance which already paid for this bill. When I called QUEST DIAGNOSTICS to let them know to fix their medical records, they were not helpful at all. STAY AWAY from this lab, as I'm reading all this many negative 1 star reviews it looks like they have a habit of predatory overcharging incorrect bills to their patients. From now on I will be using always Lab Corp. I never had any billing issues with Lab Corp.