Quest DiagnosticsReviews of questdiagnostics.com

I’m in the waiting area and I walked in at 8:44 and it gave me an appointment for 9am. I haven’t left the waiting area then 50 minutes ago the nurse came to the door and ask who had a 101 code and I told her that appeared on my check in however she verified and went back in fast forward I’m still in the waiting area at 9:45 am and I’m feeling really sick and looking up at the board in seeing my name for 9:36 am. Keep in mind it’s 9:46. Yeah this is very poor service.

The system sucks. I had to make appointments 4 times. With the last one, I had to use the "at home" option(-For an additional $99-) because I was running out of time before my next Doctors appt . And my Doctor STILL didn't have the results. Three times they didn't have my MD orders and I had to go back to them him request. The 4th time, I got a hard copy from them to present myself to the phlebotomist. To be fair, my interaction with staff were exemplary, they were courteous, understanding, and professional. However, trying to login on you web system is a nightmare. I have had to present my Driver's Licence ID to the Quest system over a dozen times now. And no other system even needs it once, including my physician portal. Taking multiple "selfies" is absurd, insulting and doesn't work anyway. I have NOT ONCE been able to get past the "ID verification" after confirmed registration . And was unable to receive my test results

Absolutely the worst. They do not take into consideration that people with special needs may need extra support. Not everyone can wait patiently for hours. And when you need a blood draw from home they give you a 5 hour window for fasting bloodwork. Not a patient friendly lab.

Did not get my results but my Doctor did. Not the 1st time this has happened. Good luck talking to somebody. It's nothing but pass the buck. Could not explain why I'm not getting my results. Never did get my results. Have used DLO many times. The last year Quest Diagnostics has gone down hill. Hopefully I can find another way

I was scheduled to take a 2nd drug test in Chipley at Quest to be completed within 3 days (Today is the third) by First Advantage. It was closed today on a Saturday. So I scheduled for Marianna. Showed up, and they couldn't transfer my test over to the Marianna location. So I drove 2 hours for nothing. There were no clear instructions, and all help lines are closed on the weekends. The biggest issue was that it was not stated anywhere, that there would be an issue regarding testing at alternative locations. If I had known that I needed to only visit a specific location, it should've been clear. Quest only has a contact form on their site and no other methods of contact.

No humans at any Quest location anymore. You walk into a small, sterile room with one tiny tablet as your only option to check in. It feels strange and honestly unsettling. When the system fails—as it did for me—there is no one to ask for help. Their phone line is the same story: glitchy menus, no human support, no way to get answers. I would never go back. This used to be my lab of choice, but removing every bit of human interaction has made the entire experience frustrating, impersonal, and completely unhelpful.

I called and verified before if they got my test request from my doctor and they said yes I took off from work only to get there and nothing I'm disgusted

2nd time a test on my lab order not processed. The 1st time I was told the drawing lab didn't store the specimen at proper temperature therefore test not performed. 2nd time one of the tests wasn't even entered for a lab test..all the other tests were run. Supervisor couldn't find the actual lab order from the dr... Very poor service and no one contacted me (someone was supposed to call me) to discuss where the Dr's order was and getting the "missed" test done. Also billing issues from 4 months ago...Quest didn't contact me to discuss issues with codes but instead sent me a $17000 bill.