Quest DiagnosticsReviews of questdiagnostics.com

Terrible customer service. Rude and unhelpful. There isn’t even a person at check in- it’s just a waiting room and a screen. Would not recommend this location at all.

Complete waste of time and waste of an afternoon. No ability to fix a scheduling issue they created - they just blamed some remote office that was closed. So despite being there early and having an appointment they had no ability to actually do what they were paid to do. Boothes were filthy too - avoid.

took forever to get served they had NO customers the draw was painless but i dont have results yet, i used to getting same day from my normal lab and sometime use labcorp. i didnt get any paper work i have no clue what account or id number,

Do we have zero star? That's what they deserve. I have used my current insurance for more than 10 years. Each year after my annual physical lab test, they always send a bill and ask to buy up receipt. They always send my bill to the insurance I used 10 years ago! I called them a few times and they never update it. I guess it's because they ask me for a few hundreds and they only can get from my insurance for 1/10th as they asked.

Deceptive practice: had me sign a form that I would pay if my insurance company did not. I told them I would not sign it and that I didn't want the test. (I know the game. if they tell you that your insurance company might not pay, it means they will not pay so do not take the test.) They say I signed the form, they couldn't provide me the form. They kept telling me they sent it. I would NEVER knowingly sign that form (again, I know their game). DECEPTIVE PRACTIVE. The only form I knowingly signed was saying who I was and my birthdate.

Oh. My. Goodness. My husband had severe diarrhea and we had to use Quest Diagnostics for the labs. We filed for financial assistance FOUR times, through phone calls, mail, everything, and they NEVER got back to us. In fact, they sent us to collections. If you can, NEVER use them.

The technician was extremely incompetent. First she did not know most of the codes for the blood work, then she insisted that the dr had ordered a cerebral spinal fluid test which I know was absolutely wrong as my tests had nothing to do with any head or spine issues. Lastly while drawing blood she managed to nick me in a way that my blood squirted all over my pant, arm and the floor. I have never had such a horrible experience in my life!! This is the last time I am going to the Quest lab in Scarsdale NY

Wish I could rate the app/website separately and give it -100 stars. The ID verification never works unless you download the app and even if you DO eventually get the verification to work, it forgets in the next week and removes your results!! I saw my results a month ago, but now they're "pending"???? Hope this entire company burns to the ground. Should've gone through Labcorp.