Quest DiagnosticsReviews of questdiagnostics.com

I am beyond words. Simply dropping off a sample for testing turned into a nightmarish, hours-long debacle. My 90-year-old father was forced to wait more than 3 hours, despite having an appointment, to drop off a sample. He was eventually too ill to remain in the waiting room. No real person was available to help - simply a kiosk and a locked door. He has driven three hours to drop off the frozen sample. It was ruined. When I returned days later to drop off a sample FOR him, I encountered a multi-hour wait, and the sample defrosted.

I went into the quest diagnostics here in St. Joseph Michigan to drop off specimen. I didn’t know I had to have an appointment to drop off a stupid urine sample. I went ahead and signed in so they have my drivers license and insurance. And left the sample which should been refrigeratedon the desk for when she had time. My problem with the lady that was there is that she was completely rude rude. She did not greet me. She was just very stern in her saying yes you need to check in and you need an appointment. And I said just to drop this off? yes! Was her response. This was 110 or 1:15 in the afternoon if anybody cares to look back on who this employee is. She has blonde hair. The other lady that I have dealt with there has brown hair and she is very very nice and very accommodating and very helpful. There should be a process in which you can just walk in and drop off a sample. I can use my doctors office for my samples and for my blood draws. So I am going to stop using quest diagnostics from here on out.

They close before the listed closing time every day and will not even address patient trying to come in to give samples, locking their door before 3:45

I have been being charged $6.35 a month for months now after paying a lab bill once that this company has linked to on my medical lab website for bill payment. I was only able to figure out who they were by looking at the phone number in my charge. They are not free. When I logged in after figuring out who they were, I could see that I hadn't toggled for any more than one time free payment of a medical bill. Mail your bills in. This is a scam making money from Americans when we don't have adequate medical care and insurance is making millions.

Wish I could give this lab 0 stars. The worst laboratory I have ever had to deal with. There is no one at the window and it's closed and you can't even see through it. Nobody ever acknowledges that you are there. I logged in with their stupid kiosk and sat there for an hour never talking to a person, even though a tech had come into the waiting room a few times to call other people back. I was there for a health screening through my husband's work. I cannot login and make an appointment because I am not the employee. I really needed to talk to a real person.

I arrived for my scheduled lab work, but because I wasn’t ready for the urine sample, they sent me home with a container. When I returned to drop it off, I was met with a wall of nonsensical red tape. Even though I was just handing over a bottle, they demanded a completely new appointment and signature. Now, I’m forced to either wait for hours or book yet another time slot just for a 30-second drop-off. It’s a textbook example of poor logistics and zero regard for the patient's time.

Ordered test online and showed up for blood draw. Check in required my insurance info even though test was pre-paid. Even though test was registered and paid for with appointment scheduled (and showed up on time), tech refused service and made us wait 3 hours on standby. This was at the Quest Encinitas location and I will NEVER use Quest again.

HIPPA VIOLATION BY QUEST DIAGNOSTICS: I have contacted quest customer service via phone even talked to a supervisor who was supposed to fix the issue and didn’t. I also chatted with quest to no avail. Quest refuses to fix my profile account in which they have violated hippa laws by providing my labs results to a different Elizabeth Perez from Chicago IL. AND I am getting this other person’s labs and billing on my profile account with Quest. I hope someone files a lawsuit and maybe then they will fix it