Quest DiagnosticsReviews of questdiagnostics.com

I hate that you can not talk to a person. Why is it taking a week to get some results? N trying to go on chat, you can’t. Going somewhere else nxt time

I am using Quest Diagnostics for the first time, I arrived at 11:30am at This location which is in the shopping center with a small small store it has 20 or so waiting chairs and ALL are occupied . Smell inside this location is like a rotten eggs, there is no face mask available for the customer/ patient ( there are sick people that are coughing here) there are short staff. They have lots of customer BUT the have no good management. I wish I had a phone number for the CEO to let him know .

They put everybody in one line, those who scheduled the appointment and those who are not I was sitting in line for 30 minutes, though I came on time for my scheduled appointment and noticed they were taking standbys and those who missed their appointments

Couldn't schedule an online appointment. Walked in, no one waiting. Given an appointment for 1p. Not taken back til 1:10 even though there were no clients in bavk. Someone opened the door at 1:05 and said they'd be with me shortly. I could hear laughing an ranking from the break room. Will try another location next time.

Just an awful, horrible organization. Slow, rude, ect.

I am extremely frustrated with my experience with Quest Diagnostics. My name was entered incorrectly in their system, and despite multiple calls to customer service, the issue has not been corrected. Because of this error, my insurance claim was not processed properly and now I am being billed. I have repeatedly asked Quest to correct the spelling of my name and resubmit the claim to my insurance company, but this still has not been done. This is unacceptable that such a basic clerical error has caused ongoing billing issues since April of 2025.

I am trying to find out about my coverage for tests my doctor wants me to get. I have been unable to reach any human being after trying three different phone numbers. This is ridiculous. Not one phone number allows you to speak to a person. When I made the appointment on line the message was, we can't give you the estimate for these tests yet. So when??

If I could leave zero stars it wouldn’t be low enough. Absolutely horrible customer service. Don’t use this business!!!