Quest DiagnosticsReviews of questdiagnostics.com

The techs are so rude uneducated far from professionals! They yell at the customers and even refuse to serve drawing blood and chase out! The Quest company make sure who they hire! I went in today for 10:10 am appointment and there were nobody waiting. I went there before my appointment time but the two techs chatting each other ignoring the patient. Daniel and other woman called me about 15 min late and they refuse to draw blood and chase me out of the room! Daniel said she don’t want to draw blood from me! What a crazy situation since I have a stand ing order from my doctor and it’s very important to get my blood work done! The place I went to was 14291 Laurel Park place! Most of the techs are very scary! I’ll change my lab to Lapcorp! No more Quest! I don’t need to be treated like this and they made me feel terrified! Please don’t go this place! They might kill you one day!

Just learned quest did not do all the physician ordered testing my Ins Co and I paid for last year. And now they have closed Saturday service at my local hospital so I have to take time off work. They don't care about our health or quality customer service, they only care about the 1% share holders like every other corporation. Another health care rip off.

I would choose zero star if available. I made an appt. at the Southland Mall, Hayward, CA location - had to get a test done for research at UC Davis. They gave me a kit. When I got to the Quest, they told me that they don't do those tests on Fridays. I asked them there was no information online. They said I made the wrong choice when I made the appt. So I made the next appt. in front of them and asked them which option to choose. They told me All Other Tests - which is the one I had initially chosen! They said FedEx has to pick up the test. One person told me I had to make an appt. Mon- Thurs before 1pm and another person said the appt should be made before 11am!

The Leechburg, PA office has a very rude phlebotomist named Nicole. Myself being a phlebotomist would have never treated someone so rudely or drawn someone’s blood in the manner she did. Two sticks later and a terrible experience.

I had a horrific experience at the playa vista location involving a crazy long wait and an incompetent technician who mangled my arm and was unable to do a simple blood draw. She gave up and sent me away. It was so bad that the next time I tried quest mobile, with the idea that I pay money for a better technician to come to my house. The technician did not call to confirm. He showed up 20 min late without apology or greeting. I confirmed they told him I am a difficult stick (the whole reason I wanted to use their service) and his response was they try twice and that's it. I asked if they have the smaller needle as I discussed on the original call he said they have only one needle. Then he puts the elastic band on wrong so it grabbed all the skin. I yelped and rather than an apology or any expression of concern he handed the rubberband (yes, a rubberband) to me and asked in a very obnoxious way if I want to put it on myself which of course is impossible. I have a very large bruise from the "tourniquet," the first time that has ever happened. I then tried to show him the vein that everyone uses and he said he wanted to do it his way. He then handed me the needle and again asked me if I want to do it myself. He stuck me and of course there was no vein so he announced in a very arrogant manner that is one try, and if the second time does not work that's it. The second time he did it in the correct spot and it did work. There is more about how horrible and rude he acted but these are the highlights. When I complained to the company, "Afifah" told me to email her the details, which I did, but it has been over two weeks and of course no reply.

I went for blood work at quest . And I got a call from them like I have to give a blood again they messed up. The person who took my blood seemed like new person in this profession both my arms like dark blue and hurting bad . And their Service was very very poor

I went on a Tuesday at 1130 am. The lady told me I have to do the test before 10 am so I needed to come back the next day . I came in at 930 am Wednesday The lady that was there told me it had to be before 9 am. I said the lady yesterday told me 10 am. She said no it's before 9 am. So I scheduled a appointment at 830 am on Thursday. I arrived on time and got my labs drawn. About 3 days after I get a notification that says I was a "hard stick" and they couldnt draw the labs and was told to return to do the tests another day. They drew blood and now said they didn't, even though they did and no one can find my blood. So now I got my labs sent to another place. I will never come back here no matter what. I had a horrible experience and now have to go somewhere to get my blood drawn again.

This company is horrible. They're understaffed and mix up information. You can't get a real person to straighten out THEIR MISTAKES. They just send you giant bills because they screwed up. Their website and app don't work. You can't update or correct your insurance info. What a complete joke.