Quest DiagnosticsReviews of questdiagnostics.com

I live in Avon Ohio. I’ve multiple bad experiences concerning blood draw technique at the Avon location in EMH off of Detroit rd. Always very painful. One substitute technician ( they are short on help) hit a nerve. So I tried the quest lab at St. John’s Westshore and that was no better. Very painful needle stick( that is now black and blue three days later) she took the needle out and said ( I’m not going to hurt people) didn’t apply pressure to it so now the big bruise) Second attempt was ok, Why are they so bad at what they do?

I just had the worst experience ever with this crap place. I made an appointment and checked in on my phone, sat there for an hour only to be told that the employees tell people to check in on the front computer and that I don’t have an appointment.

I was at Quest Diagnostics on Military Drive inside Walmart in San Antonio. I understand I was late. I made an appointment for 9:50 am. The associate came and said, " Let's put you on standby. I will be back to see if the place is not busy, and we can see u instead of waiting. I waited, but now I no longer have the appointment. Another associate came wearing pink scrubs; she was so rude that everyone in the foyer saw and commented on it. Now it's lost 10. I haven't been seen. I know the place was busy, but it's way they treat their customers like we are asking for free service. There is always a better way to interact with people. She came out raising her voice and all. I have been going to this location for a long time, but I think this is the last time. I wish there were a way to give 0 stars

Absolutely terrible website. You cannot send any message to the Customer Service. Quest Diagnostics passes me around. It doesn't work with Firefox browser when you need to update insurance. I used Edge to update my insurance and it looks like it worked, but hell not! After updating for 5 times (1) the insurance wasn't changed!

Horrid wait times. I had an appointment just to get blood drawn and it was 50 minutes past my appointment time before they even called me in. I had a lab slip but didn't print it out (I was not informed of this, it was on my phone). I sent it to the email they told me to send it to, and didn't tell me what else to do; it felt like they forgot I was even there, and removed my name on the "current appointments" list. So I ended up waiting an extra hour and ten minutes or so for seemingly no reason. In the end I got out 2 hours after when my appointment was supposed to be... when it was just drawing blood and took ten minutes once I was finally called. The room was devoid of employees or anyone that weren't waiting hours like me, so I couldn't get any assistance.

Wish I could give this company a zero for the BILLING DEPARTMENT!!!!! Seems they have no idea how to handle a secondary insurance. The website no longer allows putting in this information, and I am sending the secondary insurance information for a 2nd time today. Fix it ASAP. This is super poor customer service.

An entire year of having to call Quest to send every bill for me and my husband to the appropriate insurance address despite having called them to get it corrected multiple times (at least 8 times) and providing them with the card with the correct address at every lab visit. Then they billed me stating that my insurance denied the claim because my doctor did not provide appropriate diagnosis, but my insurance company said they denied it because it was not submitted within CMS guidelines of 90 days and therefore my health insurance told me it was denied and I was not liable. Every time we called, we had to wait nearly an hour to even talk with someone. Then Quest refused to talk to my insurance company and state the EOB did not have timeliness as a denial reason. My insurance told me the EOB with that reason was also sent to them. I will never use this company again.

When I went to an appointment at a Quest facility, The door was locked and no one was there, and there was no one that I was able to call. I waited 45 minutes and still no one showed up. I had driven an hour to get there, wasting my day off and gas. I called the corporate office and explain what had happened. They said that they do not have an ability to cancel an appointment if they close a facility. This is extremely poor business practice and is not fair to the customers since they would like and advance cancellation if we have to cancel.