Quest DiagnosticsReviews of questdiagnostics.com

Do NOT use Quest Diagnostics if you want run the labs through your insurance. Quest is in network for my insurance, but that means Quest has to give them a discount for services. So instead of charging my insurance like I asked them to, they charged me instead, provided a half assed itemized invoice, and now I can't get refunded the money I paid Quest because Quest didn't run the labs through insurance like I asked them to TWICE! Never again! It's near impossible to get a hold of someone, and they make no effort to help you. They basically stole money from me - charge the person instead of the insurance, and they can bypass those pesky discounts they have to give to the health insurance! I will never use them again NEVER!!! I hate being stolen from. This boils my blood.

Experience at the lab was good. However, trying to retrieve my results is another matter. I signed up for the app, got a verification code, downloaded a picture of my license and a live picture of myself. I was told that identity not recognized. I even checked the box for Quest to use my information for other purposes. Is this even legal. You don’t have an option. I would like to find out if there is some kind of lawsuit on going for this. If there is not, there should be. I will never use quest again.

The system says they cannot verify my identity because their site is down. Over and over. But my account is also now blocked because of this. Customer service is a computer, and dead ends trying to get me to cancel an appointment that does not exist. There is no option to talk to a human. I had labs drawn 2 weeks ago with no results, I guess they lost them. If there is this level of incompetence in trying to get any resolution, how convinced would you be that your tests are valid?

I had an appointment today at the North Tonawanda office on Meadow Dr. I signed in at the kiosk with my appointment code and my name appeared on the big screen. About an hour later, my name disappeared from the big screen and someone told me I would be called. Then someone else told me that I was signed in as a standby. I told her I had an appointment, but she didn't believe me. She also said that they weren't taking standbys today because they were too busy. She apologized, but it didn't solve anything and I left because I didn't want them wasting any more of my time. On my way out, I suggested that they get rid of the kiosks and get a receptionist. I know that they probably won't, so I'd like them to fix the bug in their system. In the meantime, I'll be going somewhere else.

It is ridiculous to have to sit in the lobby and wait over an hour to drop off a urine specimen.

The office: Pottsville, PA. The time: 6:35 AM.I have had neither breakfast nor coffee. When I enter the waiting room, the only way I can tell that someone was there was that the lights were on. My 6:40 AM appointment turns into a 6:50 AM appointment, because by the time the technician comes out to get the first patient, it is ten minutes past the 6:30 "opening" time. When she comes out for me, she calls my middle name, and when I point out that was my middle name, she is unapologetic. I am currently walking with a cane; when we go back to do the blood draw, I am juggling my cane, purse, phone, and wallet because I knew she would want my ID and insurance cards. She does not even hold the door. She sits down, looked at her computer, then flatly informs me that I had never been there before. I flatly tell her I absolutely had. When she was ready for the lab order, she holds out her hand and snaps, "Papers." Are we in Nazi Germany? (I do not ask this, though I sure thought about it.) The best part (and I am being massively sarcastic here) is that I have to give a urine specimen. No biggie, right, they have nice little cups... Nope. They have regular sized plastic drinking cups (not the red ones)--THE KIND YOU BUY IN THE SUPERMARKET, WHICH ARE OH SO STERILE--for collecting urine. The cups are in a stack on a table. There are no little wipes so I can't follow directions, and let me tell you it is no easy matter to pee into a cup of that height while sitting on the toilet. I was instructed to leave the OPEN CUP on the sink in the hall. The technician was not cordial at all. No "how are you this morning?" or "Do you need help getting into the chair?" (I did not expect the latter but I had all that stuff to wrangle.) There was no place to put my things; I actually had to ask her where I should put them (on the arm of the chair, it turned out.) She called me "Sophie" which is NOT my name, and I think it's inappropriate to shorten someone's name without asking if it's okay. I am very sorry that my insurance requires Quest Diagnostics. I would be much happier if I could use another testing source.

QUEST is the most alienating medical provider I have ever experienced, and I have a lot of experience with medical services. They should have a zero rating. Ditto to all the complaints about problems with their systems and being unable to talk to someone who could fix the problem or even make suggestions. Apparently, the owners of this huge corporation think they are servicing modules on a cart, not human beings needing health services. The alienation of their offices is bad enough. If you have never faced a kiosk in a medical office, you have no idea that you are supposed to check in as if you are in an airport. The wait is long, even if you have an appointment. When you do get to a human, it is obvious that the employees are being treated so badly that they cannot contain their own anger and alienation, so they treat patients badly. This review covers the last several years. My blood test orders right now have been put in a week ago but still do not show up in the system. The doctor's office insists the system has them. Quest insists there are no orders and their 'live' online agent just disconnected me after not even trying to resolve the problem.

They suck! I can't open damn results!