Quest DiagnosticsReviews of questdiagnostics.com

I had made an appointment via the web pages. There are two Quest locations in our town (Cape Coral). I had been using the Milton Street location for years, ever since it opened. When I went in and scanned in the printed code it failed and said my appointment was at the 2301 Del Prado S location. There isn't anyone to talk to at Milton Street. Just the tablet. So I tried to find the 2301 location. My vehicle GPS took me to a closed up bank branch location. I drove around the area and never found it. Read the "Location Details" on my appointment paper: "Quest Diagnostics - Cape Coral Del Prado 2301 Del Prado Blvd S Cape Coral, FL 3390-4615" "Still can't find it? Carolwood Center There is a Coralwood Mall! At the very back of the mall and across the parking lot (about 1/4 mile from Del Prado S) sits the 2301 Del Prado S Quest. So I drove back to Milton St Quest and waited until the door opened and then asked please help me. I had to sign in like a walk-in. Please hire better software developers and designers that will take the time to check their work. And here is an idea, provide better management and pay all of them to be more professional and build with inspected quality. Also change the design to default to the locations normally used by your customer on your appointment form.

No complaints about the physical Quest staff or experience. But...try to get your results! So many ridiculous hoops to go through to see results. They have my phone number, send a security number to cellphone, but then ask for more I.D. I don't want yet another company to have my photo I.D. in their files! Then you have to put in a support request. I still haven't gotten a response via email. The only other option is to physically go back to the local Quest center to give them your photo I.D. The online experience is horrible, from purchasing your test to getting back to the right account to select a date. And don't bother with Quest Assistant...useless. Have been waiting over 10 minutes for a human. This isn't the first time, just the first time I've complained. The process is too frustrating to use them again. I don't know what other options there are for monitoring my own lab tests, but I'm certainly going to look for a company that has an easier process. To be fair, I wrote that while still waiting for a human to jump on to Quest Assistant. Once they responded...16 minutes...the live agent Mariah resolved the issue, verified my account WITHOUT having to upload my I.D. Mariah was the only good thing about my online Quest experience.

Quest used to be the one medical service that was dependable. You could go to their website and find what you need and get an appointment. They rarely messed up a billing and usually waited for the insurance to pay and give them my copay. I don't know what happened this year but they are horrible. Can't get appointments and their billing group has just lost it and has gotten worse as the year has gone by. I need AM appointments and this week I tried for the next week and found one AM appointment on the last day of the week! That cannot be a mistake.

I have been to Quest a number of times. Surprisingly the Quest in Beverly Hills is the worse in terms of staff professionalism and customer service. The staff were rude and unprofessional. I booked my appointment on Quest’s online portal but when I arrived to sign in, the appointment didn’t show up so I showed them the text message confirmation and after a long wait with not one patient in the waiting room except me, I was finally seen. DO NOT GO TO THE BEVERLY HILLS QUEST LOCATION.

Employees are rude at Arcadia location.

The whole process is very poor. Registering is so confusing and convoluted. You have to enter credentials in multiple Quest companies... At the service center, they use a very cheap cup to collect urine, which can be contaminated in the process. Weight scales are very cheap, and I request a second one with a different weight.

The waiting time for test results is unacceptable

I always have an appointment. The wait time is good. The person checking and doing the bloodwork is good. The issue is shouldn’t take 3 days get basic labwork results back. I went on June 23 and still no results back.