Quest DiagnosticsReviews of questdiagnostics.com

Absolutely Horrible. I went for a lab blood work on 1 Oct 2026. It has been 2 weeks and I am unable to get my test results despite repeated attempts online as well as talking to and getting assurances from customer reps!! I never had such experience with Labcorp, where i would get results promptly within one day. Nobody has been able to help me there.

5318 Sparks Blvd., 89436 is the location visited. Wife was scheduled to do bloodwork at this location. We live in a small town 2 hours away. She had an appointment for 1520 and arrived at 1535, due to road construction and severe bumper to bumper traffic. She called ahead and advised them. They close at 1600. She arrived and was told her blood will not be drawn, despite no one else (customers) being there. She (the tech there) told my wife she doesn’t draw anyone’s blood after 1530. She was extremely rude, degrading, and unprofessional to my wife. There is no policy or procedure with Quest Diagnostics stating they stop draws 30mins prior to closing. My wife wasted 4 hours of fuel and was unable to get her blood drawn. Rather than being understanding and accommodating, the tech spoke down to my wife and told her “It wasn’t her problem.” 100% would not recommend this quest location.

They sent my 50 dollar bill to collections without telling after getting paid over 1000.00 dollars. Original bill was 1051.00 dollar and insurance paid them 1001.00 dollar already. What a great 👍 👌 👏 customer service u stupid a..wholes

I arrived at a quest diagnostics and told them I needed bloodwork done, but I was without health insurance at that time and would not go through with it if it was more than $200. The lady who drew my blood and worked the front reassured me that she would apply an employee discount and not to worry. A month later, I got a bill from quest for $700. I went back to the same lab, same person and she insisted she said/did no such thing, even laughing at me for insinuating it. Absolute scam of a company. Completely insane. In hindsight, I should have gotten it in writing, all I had was a paper with her signature circled which meant nothing, that is my bad I guess.

I had an appointment on August 31, at 10am they got me in fast. The person drawing blood was nice. I tried calling to get my results and no answer. I emailed the company. They LOST my (Blood) LAB orders so no results. So, I have to go do it again, but I will be going to a different place.

I had a very bad experience this morning at the Quest Lab in Port Arthur Texas (Medical Center.) I felt threatened and ended up walking out. I do not know the phlebotomist's name, but everything was going well until she told me I had a $61 copay. I told her that our insurance copay for labs is $0 and she kept saying that the system is telling her that the copay is $61. I told her that I would rather be billed later and she kept going with the copay. When I asked her if she is saying that I cannot receive lab work without paying the copay, she told me that she was not saying that. When I asked her, "then why are we arguing about it?" she said "Maam, I am not arguing with you. When I then asked, "then why are we going round and round with this", she stared at me for a second and narrowed her eyes in a threatening manner, and turned back to the computer. At that point, I felt threatened like there is no way I am letting her come near me with a needle and I walked out. I will NEVER use Quest Labs again. I cannot reach anyone on the phone to discuss this and apparently Quest does not care about customer service. Also, their algorithms try to charge customers for a copay that they do not have. This was a horrible experience and it is the last experience I will have at Quest after literally many years of using their labs. I have never felt threatened like that by a phlebotomist over an imaginary copay.

Naples, fl, my blood tests got lost and nobody notified me, after 8 days of waiting I called customer service and I was told to go back and have blood drawn again. This is my health , how can they loose my bloodwork and not notify me????

I would leave 0 stars if i could but that isn't an option. I have have gone on walk in status, waited an hour and then told at closing they are not seeing any more patients. Then schedule the next day, show up with no record of my appointment so i left having to go back to work. I scheduled the third day waited for an hour then told they are closing. I have fasted for 3 days now and am potassium deficient to start off and i swear if i have another heart attack scare due to them not seeing me again i will sue the $#!+ out of them. They have no problem contacting me for my bill but offer no solution to the scheduling.