The world's leader in diagnostic laboratory testing, information, and services. This includes blood tests, healthcare screening tests, gene-based testing and tests performed during patient treatment.
Quest Diagnostics (questdiagnostics.com) has 1,745 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Hope
Waited a long time to speak to a "live" person since their AI bot was useless. The live person asked me to confirm my name, address, date of birth and phone number. The call was dropped on their end before I resolved my situation and I didn't receive a call back from Quest.
KK
FRAUD. Took money no test required a lifetime on phone. Bought test. Scheduled. Test not in system. Quest kept my $ and won’t give test or money back. Like paying for hassle and waiting for eons on the phone? Then quest is for you. Absolutely a money taking “service”
Jamie H.
Every time for years I've been sent an email to look at my results. They never work. The site is horrible!
Adam B.
Terrible staff in pennsville. I left work early and rushed my butt to quest. I made it an hour before close. I walk in at 130pm and I'm denied service because they close at 2pm? . The business door it states you close at 230pm not 2pm. Online states the same times. I was the only person in building. My service would have took 5-10 mins. The nurse denied me service so she could leave early. She told me I should have came earlier. I told her I work just like you. She said try on Monday. Never seen such bad customer service. Your business will fail to make money with these employees.
Angelia L.
the check-in process is ridiculous! I had a 1:00 appointment, but because I had my grandbaby and it was going to be super hot, I went early at 10:45 a.m. and checked in as a walk-in. There was no one else in there at the time. it still put me as a 1:00 appointment on the screen. I was then told I couldn't be a walk-in if I had an appointment, but I said I'm going to cancel that appointment. she said she would try to fit me in. People came after me as walk-ins, showing it on the screen, and she took those walk-ins before me, instead of treating me as the first walk-in! horrible
Dee Anne D.
Yesterday, I was told by a lab tech that if you're just dropping off a specimen, you are automatically pushed to the front of the line when you select "specimen drop off" at the kiosk. However, when I came in this morning to drop off a specimen, 4 people were called ahead of me that were there for lab appointments. There were 3 employees working and they were not very busy. When I mentioned this to a lab tech this morning, he stated they were taking their appointments first. Clearly, no one that was working this morning knows the protocol for dropping off a specimen.
Susie S.
Appointments were full for today but they said i could walk in. When i checked in it said there was a thirty to 60 minute wait. The waiting room was full and it said there were six people ahead of me. After an hour I had moved up to fourth in line. I was finally called back after an hour and twenty minutes. When I got in there, they didn’t have one of the tests I needed. By the time I was done I had wasted an hour an a half I won’t get back and I still have to go somewhere else and wait to get the test I need. I wouldn’t go there again.
Ken M.
Web site is full of glitches and over the phone customer service is just a run around with no resolution to issues. This was a company mandated blood test and I can not get my results.
