Quest DiagnosticsReviews of questdiagnostics.com

My rheumatoid arthritis doctor had me go to quest diagnostic for a blood test to change my medication. The results came out that I had hepatitis A and hepatitis B infections. I had a second and third blood test the next two months to see if it changed. It did not. It showed I still had both infections. I was then sent to a specialist at the University of Chicago who ran those blood tests and many more to analyze having hepatitis A and hepatitis B. All of the blood test turned out negative, showing I had never had hepatitis a or hepatitis B. I would not recommend this lab due to all of the false positives. I have contacted quest diagnostic to see why this may have been. They have not reached out to me.

I got some blood work done at my doctor's office & for some reason they use this company for the tests. I got several bills through the mail saying that I owe Quest Diagnostics money for my tests. I went on their website & set up an account, put in all my insurance information & got an auto email back saying "It may take up to 5 business days for your insurance request to be processed." So I think everything is all good & they will take care of it. A few months later, I get more bills in the mail saying it's very overdue?? This company never even contacted my insurance & I had to pay it before they went after my credit score. They have no phone number to call & no one ever contacted me saying I had to contact my insurance. Their website is misleading saying they will contact them for me. Very frustrating & I had to pay almost $1000 that they then had to refund me because my insurance covered it. Huge waste of time. Avoid Quest Diagnostics if you can!

Horrible service, scheduled an appointment today for 2:00 P.M. Arrived at 1:45. 45 minutes later and just saw one person come out. People are still sitting around that had appointments for 1:30. Totally ridiculous. Never again. Whoever does the scheduling should be fired.

Wish I could rate a 0 star. I got a covid test done at an urgent care facility and they said that I would be able to view my results the fastest way through quest diagnostics. I made an account and an error message kept popping up saying I needed to verify my SSN. Every time I entered it, it said it was not correct. I tried to send a complaint to customer service and it wouldn’t even let me send that. I tried to use to call quest, use their live customer service chat, I got through to nothing but a computer on both. It is IMPOSSIBLE to get your covid results on this website. Absolutely ridiculous. I consider myself to be a very tech savvy person so I cannot imagine how hard this would be for someone who is not.

It is impossible to get someone on the phone! And when I finally did (probably one hour later with no option of a call back), the lady was rude!! I hope that your physician's office is not working with Quest, so you don't have to experience their customer service.

A DISASTER, they bundled, their whole customer service, into a automated system, from appointments, billing, etc, I needed to make 2 appointments, one for a COVID-19 test & another, for blood work, their digital answering service,and everything else, mangled together, could not complete, this task, and when, it couldn’t, it hung up, on you, so I called numerous times, trying to make, these appointments, finally, I just picked another appointment time, on the date Dec 7, where my first appointment was, upon reading, some other reviews, I should have horrible experience, while, I am there as well, my phone number is 16319338909

I don’t know how this company is still in business when they’re the absolute worst. It’s plastered all over their website that you’ll receive test results in 1-3 days and 6 days later I’m still waiting. I called and was on hold for an hour and then the support person answered and said they’ve had my results since the day after my appointment.....no results were added to my profile and they never contacted me saying they had them. Now I’m waiting on an ENCRYPTED email with a 3 PAGE instruction manual on how to decrypt the message if I ever get it. I wish I could give this review 0 stars and punch whoever runs the company square in the face. Absolutely awful and hope they go bankrupt.

My son and I had a Covid test done, 1 week ago, at the same time. Son gets his results in 2 days, 1 week later still nothing for me. I have submitted a manual request with no response. Called the customer service number and waited for 45 minutes with no answer, thought I might as well spend that time waiting in line to take a new test. No resolution and no results. Terrible company, will not use again.