Quest DiagnosticsReviews of questdiagnostics.com

Let me just emphasize how important it is for a company to have real people that the customers/patients can talk to!! There's absolutely no one who can answer your questions. Spent hours on the phone listening to intercoms drone on and on endlessly. Why do I need to listen to all of that when my question can be answered by a representative (who knows what they're talking about) in a few minutes? It's ridiculous. The lady about to draw my blood sample also had no clue how a patient can even order a test online. If these people don't know, then who are we supposed to ask?

They wouldn’t let me wait in the lobby while my pregnant wife was getting her blood work done , I can understand not being able to go in the back but not even allowing me to sit in the lobby??? The lady had a horrible attitude about it as well and handled it very unprofessional.

I generally have an okay experience at Quest for bloodwork, but this time, all the appointments were filled. I made a midday appointment for today and again next Sat because that was all there was available. Drove there and found the office closed. Called and found they only have hours M-F. Frustrating and waste of time to say nothing of being at risk without bloodwork. grrrrr

Extremely long wait in spite of having an appointment, even to drop off an envelop. Extremely rude staff starting from the woman who in charge of letting you in.

Worst company ever. First they lose the results and try to say appointment was never kept, but when they were presented with proof of payment, they made another 'make-up' appointment and tried charging twice. Results were lost send time and again being told appointment never occured even though I had written proof from them given to me at time of appointment. Avoid this company at all cost - not worth the time, money or effort dealing with them only to have to redo for third time at different facility

No recomiendo este laboratorio por el poco profesionalismo ,del personal ,el día que fui había una flebotomista morena gruesa que se ve que le apesta la vida ,peliaba hasta con la puerta por que se cerraba ,no dio los buenos días y miraba a uno como si ella estuviera pagando por nosotros ,la típica empleada que tumban negocios ,y adentro había otra flebotomista morena delgada con mal aspecto ,que no escucha lo que se le dice y ni siquiera busco el referido de mi esposa del doctor Espinoza no estaba en sistema que volviera otro día y fui al laboratorio de Brandon HealthPlex y me atendieron inmediato con mucha cortesía y profesionalismo encontraron la orden en la computadora rápido ,por eso no volveré a Quest y a todos mis compañeros se lo haré saber ,,P.D si quieren mantener el negocio deben de darle un adiestramiento al personal ,por que nada es gratis ,y de esa manera van a la quiebra att julio torres

If you're self pay, quest is well over priced. There's plenty of labs that are half the price or better.

I'm so disappointed on the Dobbs Ferry Rd, White Plains site. She had no one in the waiting room and she was so unaccommodating. Horrible experience. Will look for another lab company.