Quest DiagnosticsReviews of questdiagnostics.com

This review is for Quest on Tamiami in the Venice Walmart. I went for a Cytology and full panel blood test for a follow up cancer screening. They said that the bloodwork was not on the lab slip though the panel box was checked. So after checking with them twice they only took the urine sample... which they lost and after research with customer service said they never received it. I had to get another lab sheet and return for the blood work. After finding out that they lost the urine sample then I had to get a third lab sheet for the Cytology test. Now they just posted a routine urine culture result so hopefully they will also do the cytology test. We shall see... my advice is to stay away from that place... gross incompetence. Update on May 30th, well they have no record of a Cytology test after calling customer service. They have exceeded the height of incompetence. I’m done with them, Labcorp from now on. So now need to get a fourth lab sheet from my physician... what fun. Meanwhile, if it is positive for cancer, an unnecessary month and a half has gone by. Don’t waste your time with Quest.

I haven't even been there yet but just trying to talk to someone is a nightmare. Sadly, most places are using automated phone services but I have to tell you .. I am going to use another service. People don't want to perform tricks to talk to someone.

The lab results are way past the date they promised on their site (5 business days). I have tried to contact them on their site, each day via chat via email and I get the same result . Your information will be available in 5 business days. Meanwhile Qwest has already giving me a bill that I don't even have the results. The technician was great but that is it

Went in to get get bloodwork first thing this morning at 6:00am. There were only three of us in the waiting room. Soon as I walked in to sit down, I noticed that the one lab tech was yelling at every one of us, stating that we should have had an appointment because Corporate recently changed the policy on walk in appointments. There were no signs in the waiting room or posted anywhere, to let patients know this new policy. Furthermore, what frustrated me the most was how this only lab tech treated us. One gentleman, most likely in his 80’s, didn’t understand how to check in on the kiosks, so she yelled at him and demeaned him in front of the rest of us. The gentleman after him tried to check in at the kiosk, but it wasn’t working. He informed the lab tech, but she dismissed him and told him to use another kiosk, while telling me to check in on the kiosk that wasn’t working, completely ignoring the gentleman’s observation that the kiosk wasn’t working. I attempted to use the kiosk, but it was down. I informed this same lab tech that it was down. She huffed and angrily came over, only to find it wasn’t working. She didn’t apologize to me or the gentlemen before me. When she called us to the front desk, she berated us for not having an appointment, and for not bringing in a hard copy of our request from our Dr’s to get lab work, even though our requests were in the system when we showed her our ID cards. The elderly gentleman was able to get his labs after she berated him continuously for not being able to hear nor understand what she was trying to tell him. The gentleman after him walked away from the counter, shaking his head after she berated him for not having and appointment or paperwork on hand. She then calls me up to the computer, and proceeds to berate me when I told her I didn’t have an appointment or my paperwork. I stopped her and pointed out that her extreme rude behavior was unacceptable and unprofessional and that I was going to report her. No one should be treated like garbage from any healthcare professional. What disgusted me the most was how she treated the elderly gentleman. She apologized to me profusely and administrated my labs—but the point being Quest should post their new policy on their websites and in their waiting rooms. Treat patients with some respect. Avoid going to Quest by all means if you can. Horrible service. I would have walked out and made an appointment had I been treated as a human being. Some folks do not belong in the health care profession at all. Please avoid Quest Diagnostics at all costs.

If you happen to come across a lab tech with the last name of B Oneill in the PNW area. Do yourself a favor and head out of that office. He kept ogling my daughter and just gave her the creepy vibe the whole time. Asked around and found out this guy done some questionable things and was fired from his previous job do to what happened. He subs around the whole PNW. I believe his home base is at sunrise clinic in Puyallup. Quest do yourself a favor and screen your employees better. I see a future sexual harassment case. From now on I am having my family blood work done at another company.

Worst service for blooddrawl ever. Made an appointment for 12:30, was there at 12:22... they couldn’t find my appointment. It was made via the website and then tried again by phone after it was told they lost the first appointment. Every time added 30 minutes wait. Finally they took me as a walk-in but I waited an extra 45 minutes beyond the original wait. There was only one phlebotomy person in whole place and she was extremely slow. The whole process took me 3 hours. I cannot say how ridiculous this all was. To top it off I had knee surgery yesterday, now have no knee, had to travel 40 minutes because most quests have closed. Was in tremendous pain and they had no sympathy and never tried to help at all. Changing my insurance after this whole ordeal so I never have to use quest again.

Very Very Very rude. Had an appointment but was said I had to wait with my son because I was 10 minutes late 4 his appointment and they said I had a wait until everyone had to go. Rude rude rude is not the word. I mean bedside manner is not even a thing. Wonder why every review is one star. Do yourself a favor pick any other quest u can possibly get. It will be your best bet

This place isn't a good reliable place if you are taking drug hair tests I have been clean year and 5 months im sorry but I know if im using drugs and I sure wouldn't pay for a drug test of my own I usually go to arcpoint due to past issues with quest this is serious I am dealing with CPS my child's life is on the line someone who works at quest lab absolutely doesn't know what they r doing and refuses to believe anyone but rather believe false positives or errors don't even exist......very very scary guys