Quest DiagnosticsReviews of questdiagnostics.com

I rarely write negative reviews. Mostly, I write reviews to support good businesses and services. But I was treated so badly by the staff at the Century Plaza branch that I felt compelled to warn others. This place is a complete toilet. The place is a dingy hole in the wall. Hand written signs assault your view before you even enter, commanding you to put on a mask(!!!). Then you are not greeted by the staff sitting literally at the front entrance, but instead you are accosted with demands for confirmation of your appointment, and then dismissed when you ask a question. I went here before the pandemic, and it was ok. But it has plummeted into an abysmal state, with rude, even abusive (and by extension, incompetent) staff. To us the consumer, Quest is who they hire to represent them, and who we encounter there. According to this measure, this is a service to be avoided.

Complete incompetence. Not the first time Quest claimed they did not have the electronic lab request from the doctor. I called the doctors office while still at Quest to verify, they said verified and also asked for the Quest site facsimile number to send again. The rude Quest employee blew me off. I left. Quest you lost two more customers because of your incompetence and terrible customer service. I will make sure I tell as many people as I can about this and recommend to go to Lab Corp.

honestly i never met a lady any more rude then this one thats working here in sykesville eldersburg md she really is the meanest person and i could not stand her i aint over reacting ether i hope she gets fired ! you dont need to work here if ur unhappy with ur job its friday june 18th at 3-00 in the afternoon

When a business states that it’s open at 7:00 am, you should be able to walk through the door at 7, not wait in line with the employees while waiting for the door to open. The employees at Quest should arrive BEFORE 7 to prepare for those of us who need to get in and out before work. I sat in a waiting room for 15 minutes while we all listened to the banter from the employees in the back room. By 7:20, only two people had been called in. Lots of banter and BS that can be clearly heard in the waiting room. The TV in the waiting room was off, so there was no way to tell how long until your name would be called. There were people that were leaving because they needed to get to work. Painfully slow, and the employees were having a social gathering in the back. Expect a very long wait, especially if you arrive first thing in the morning.

I waited 6 weeks for my test results to appear on the app and the web. I called customer service 7 times and got nowhere. No one had any idea how to solve the problem. Finally I managed to get the IT number from the only competent CS rep. She told me that she’s not allowed to give out the number, but she did due to all the aggravation I’ve been through. IT fixed the issue and an hour later I got my results! I’m never using Quest again. Next time I’m going to Lab Corp. I don’t know if they are any better but they can’t be any worse!!!

Unfortunately, I had to ask the individual taking my blood to put on gloves. He asked if I really wanted him to put on gloves and i said, "Yes." He replied, "Everyone's sensitivity is different." That's really insulting for someone to say with COVID-19 still in existence. Why wouldn't you want to put on gloves and why do I have to ask??? It should be mandated. Additionally, he took one vial of blood so I asked if that is now the norm since normally two vials are taken. He ignored me and didn't say a word. I won't be going to this particular center, 521-E Market St., Leesburg, VA again as a result. I will stick with Landsdowne but they were booked at the time and now I understand why. The person that greeted me and took my payment information was nice throughout but the individual that took my blood ruined it for me! I'm not trying to deter anyone, just wanted to share my experience to make others aware.

Super unprofessional behavior they sent my wife home with a tourniquet in her clothing. Seemed very 3rd world for being for being in the United states. Unprofessional and rude. Poor memory. Never seen anything like this before. I will go elsewhere we have a larger company here. When I called the phone line it was impossible to understand the man who was yelling the message from a what sounded like from a garbage can. Stick with the place I know works.

Quest Diagnostic practices are to over-bill customers and harass them with demands for payment that have already been paid. This practice is a public outrage because so many people, particularly seniors who are ill, are being harassed with billing overdue notices for bills that have been paid. This apparently is a routine practice by Quest Diagnostics.