Quest DiagnosticsReviews of questdiagnostics.com

I just received a $700 bill even though I had insurance. Now they're not answering the phone. This has been going for a year now.

This place is trash. Had an appointment last year for an STD screening, they stuck me with a needle and took my urine, charged me $70 and only gave me half my results (which took over 4 months to get after being locked out of the patient portal) and the one time I was able to speak with a live human being they were rude, short and couldn’t help me. Take your business elsewhere.

Went to Quest Wellington Fl. There is no one to talk to. Everything is automatic. You can’t get any help. I had an appointment came a few minutes early and checked in and waited a long time and wasn’t called I checked in again and the machine said I missed my appointment and I became a walk-in. I tried to tell a worker who appeared at the door and she completely wouldn’t listen to me -she just said wait my turn. Finally I was taken as a walk-in. So much for having an appointment

There is NO Customer Service at this company! Nobody greets you when you arrive and if you dare to have a question, it is made obviously clear that it is an inconvenience if someone has to speak to you. It is extremely uncomfortable and frustrating. I made an appointment through the phone and received a confirmation number. When I arrived, I signed in to the tablet and waited. 45 min. later I finally got someone behind the desk to check on the wait- I was informed that they didn't have an appointment for me. I showed my confirmation and the lady just shrugged and said I don't know what to tell you, I don't have you on my computer screen. I left and went back to work. I then received a text that the office was ready to see me and to come back to the desk. I made another appointment at another Quest facility and although I was seen in a reasonable amount of time, the people there are also rude and very unwelcoming.

Scheduled an appointment for today, July 5th, Monday. Attempted to call the scheduled center 2 x's to speak with someone to confirm they were open. The recording stated they were open, so I drove 60 miles round trip to find that they were closed. Really, really bad management of office hours.

I am writing to inform you of a horrific customer service issue at the Lawrenceville, NJ location: I recently took my mom for blood and urine work requested by her doctor. Apparently the doctor’s office did not send the paperwork and I had to call them from the Quest location to request they fax it. Twice they faxed it and twice the staff told me they did not receive it. I ended up going home and printing it, leaving my mom at this facility to endure the harassment. Meanwhile my mom, who is 93 and diabetic had fasted to provide the blood work. Her appointment was 9:30 and she was not able to eat. Because the paperwork was not there the technician had me call the doctor’s office twice to request they send it. The technician was not supportive and my mom became upset they she would have to return at a later date to complete the testing. As you can imagine a 93 year old with diabetes and having no food since the night prior - no wonder she became upset. The stress made her have a bowel movement in their bathroom. Because of this the other technicians were walking up and down the hallway making rude comments about the odors and the fact that my mom had been in the bathroom for sometime. My mom was so embarrassed and kept apologizing to her technician, all the time crying. They essentially made her feel terrible, like dirt. I was so upset my mom had to experience this behavior from a patient focused medical facility. I’m sure they’ve dealt with seniors before and I would hope they have not treated others this way. I am posting this so others do not use this facility and risk being exposed to this type of customer experience. We will never use this Quest Diagnostics facility again. I feel so sorry for my mom. She should never feel like this ever again. I am also disappointed your staff did not express more sensitivity to a senior individual. Perhaps sensitivity training is in order at this location. I would hope at least a call to the facility from the corporate office. But reading the other reviews it doesn’t look like leadership intervention works either. I had to give it a star to proceed with my review. I would them zero stars if I could. I should have read the prior reviews before taking my mom there.

Worst company customer service and automatic voice menu ever. You can never get to a real person and I've tried different ways and many times for 45 minutes but could not get to an operator or a real person. It also doesn't understand simple alphabets when I gave it the code. Waste of my time and I will not recomend this company ever.

My experience is based on a visit to 1050 NW 14th St in Miami, FL for extremely poor management of appointments and people's time. I had an appointment for 11:45 and did not have my tests done until 12:45. I was shocked that I would have to wait an hour after my appointment was scheduled. Apparently I was one of the "lucky ones" because the man next to me had an appointment for 10:30 am and was still waiting at 12:30 to be seen. You should be ashamed of yourselves, making this man wait 2 hours to get one simple test when he made an appointment in advance. There was also someone there who was just dropping off samples, and they told him he had to wait just to drop off the samples. I saw him waiting for at least 30 mins. This is completely unacceptable. There is no proper receptionist or person who even greets you when you walk in. It's obvious the people that work in this clinic have had zero customer service training whatsoever. No one even apologized to me for having to wait so long. I can see from their google reviews that this has been going on for quite sometime, but no one has improved the situation. I will be certain to never visit a quest diagnostics center again, due to this extremely negative experience.