Quest DiagnosticsReviews of questdiagnostics.com

Tried calling a couple locations to speak to someone, after listening to a ridiculously long message, where they just try to get you to use online services sans people, there’s finally a choice to press 6 to speak to someone, you’re then informed that it’s “an invalid key”; I even tried the option if you’re a provider, again, no answer, just a message machine. They seem to go out of their way to avoid ever having to actually speak to someone; just the absolute worst customer service ever.

Schedule system is so bad. Too many people at the lobby thy don’t care any more about COVID-19 waiting period is to long they are scheduling 6 people every 10 minutes and they are so slow

These guys are unprofessional. Use another company

We were at quest getting our blood tested the wait was forever we were Walk in and the lady was rude when we asked her why it was taking so long. My mom also when for a drug test for work and the results took forever legit a month and came out invaild she had to go to another place to get tested. And we still haven't been tested it's been 2 hours we haven't gotten a text soo.

They drag their feet doing simple tests and getting the results back to you. I got the same lab test done at LabCorp and I had my results the same day. This 2-7 days for simple results is by far the most ridiculous time frame I have ever heard. Some people have to base treatments and such on the results and when you prolong them unnecessarily, it causes more stress and frustration. I will NEVER use Quest again.

I have to pay my bill before talking to a representative!? And if I don't pay my bill I get hung up on!!! SERIOUSLY!?!?

Actually a lower rating than indicated. Booked an appointment at the North Port Quest over the phone. Arrived before time but at the time was informed i was Not on the list. There are problems with the system which is failing. After being refused service I was not offered walk in service and was told there isn’t any when I requested. This is the most user unfriendly service especially when you draw a blank time and time again on,line.

Was referred to the Quest Diagnostics on 1180 Beacon St Ste. 3A, Brookline, MA, 02446 by my general practitioner to get blood test to test for prostate/urinary tract infections. My new employer insurance had not kicked in yet, so I paid over $500 out of pocket after being told I could later file a claim to send to my insurance company to get at least some reimbursed. I have sent many electronic messages to Quest Diagnostics and, although I get confirmation of message receipt, I didn't get response for months. Finally got response, but said to get physician to sign claim. That's not how it works. I paid you Quest Diagnostics. Physician said he even tried to contact them. No use going to the location because they're just technicians who will say call or email billing. Not enough info to dispute credit card transaction, but filed complaint against Quest Diagnostics to Federal Trade Commission and Consumer Protection Agency. Don't expect them to work with your insurance company and/or physicians. But does seem pretty typical of a private medical lab company. Hopefully the complaints to the FTC and CPA help.