Quest DiagnosticsReviews of questdiagnostics.com

I am extremely disappointed with the lack of communication and follow-through surrounding my recent blood work. I had testing completed through Quest Diagnostics in both June and July, ordered by my primary-care physician at Millennium Medical Care in Herndon. Despite calling multiple times, visiting the testing location in person, and repeatedly checking my online account, I still have not received my results or a clear explanation for the delay. After the most recent blood draw, I also experienced a negative reaction, which made timely access to my information and prompt follow-up even more important. From a leadership and customer-service standpoint, this reflects a serious breakdown in communication, accountability, and patient support. Patients should not have to make repeated calls and personal visits simply to obtain their own medical information. I am asking Quest Diagnostics to review this matter, release my results immediately, explain what caused the delay, and have an appropriate representative contact me directly. Healthcare organizations handle sensitive and time-critical information, and patients deserve responsiveness, transparency, and a reliable process.

Add an appointment here today at 2:00 to get blood work done my doctor did not send the work order or they did and she just wouldn't find it so I told her I had it I would email her she gave me an email address I sent it to her she said it never came after about 5 minutes I got up and walked out very unfriendly I won't be back to see her

There were so naive technicians you have at this particular location. Last time there was a lady and this time gentleman they probe needle twice to find the vessel and ultimately I had to firmly tell them to get me another person to perform the procedure to extract the required blood samples. This is Bad. I am seriously considering switching to LabCorp

★☆☆☆☆ I will never use Quest Diagnostics again. This isn't about $27.93. It's about trust. Months after my blood work, Quest determined that I owed an additional balance because of an insurance adjustment. If they believed I owed more money, they should have sent me an itemized bill explaining the charge and asking me to pay it. Instead, they simply charged the card they had on file without contacting me or obtaining my authorization. I believe Quest's billing practice is equivalent to taking money from a customer without permission. Whether Quest believes its policies or agreements allow this is beside the point for me. If a company wants my money, it should ask for it, explain why it is owed, and allow me to review the bill before charging my account. I don't object to paying legitimate bills. I object to having money taken first and being told about it afterward. Those are fundamentally different things. Because of this experience, Quest has permanently lost my business. I now use another laboratory and will not return. If you value maintaining control over when and how your money is spent, I encourage you to ask Quest exactly what authority they believe they have to charge payment methods months after your visit.

I keep getting e-mails and logging in with my information and I keep being logged into another person’s medical records and test results. That is a violation of HIPPA LAWS. I am having to wait 45 minutes on hold. It would be quicker to contact an attorney.

Long waits. No human contact at check in. Then they require the same information each time at the kiosk. Must wait for 40 or more minutes just to drop off a specimen. The staff gives little instruction for tests, forcing me to repeat 24 hour tests. Find a different lab.

Before having any blood tests completed, make sure that it is covered by your insurance. If it happens to get denied, you will be billed the standard retail list price which is significantly higher than the uninsured/self pay rate or the contracted insurance rate, with zero consideration of a compromise/adjustment.

If you do not have an appointment, just walk in, you will wait there forever. Do not go this company if you do not have an appointment.