Quest DiagnosticsReviews of questdiagnostics.com

Upon arrival the sign on the door said masks required so I put my mascon and I go in and there’s three people not wearing a mask and it’s not being enforced. The first two women that work there were kind of rude and was upset with me when I expressed that I wasn’t happy with some people not wearing a mask. So I waited outside and when I went in I asked the woman how come they’re not wearing masks she said we can’t force people to do it. And she proceeded to tell me that they now recently started testing for live Covid. I wish I knew that before I came in and they certainly can’t enforce it and they should considering it’s a medical business and they take all kinds of patients with low immune system‘s. That’s a lawsuit waiting to happen

Possibly the worst company I ever worked for and I’ve worked for a few that fit that criteria. Based at West London in their shambles of a Materials and Supplies dept., the internal standards were probably the worst I saw in 30 years. Management ( loosely called ) with no idea what their employees were getting up to: sitting around reading tabloids, on the phone to their bookies placing bets, long cigarette breaks, one getting a crossword puzzle book out of her handbag because she had no work to do ( you couldn’t make it up ). It’s a cesspit of incompetence, poor standards and a culture that has been allowed to exist for years but to an outsider, this company tries to portray itself as a leader in its field. I left feeling that it’s about style over substance. Sadly, Quest Diagnostics, YOU HAVE NEITHER.

Rec'vd bill with verbage "WE HAVE FILED YOUR INSURANCE. YOU ARE NOW RESPONSIBLE FOR THE BALANCE OF THIS ACCOUNT. If your insurance has issued payment directly to you, please send us this payment immediately to stop the collection efforts. Our records "STILL" indicate an outstanding balance. The date of service was 3/2, bill sent 4/18. Misleading statement #1: They did not file insurace. The didn't even have it on file. Misleading statement #2. STILL have outstanding balance. This was first bill they acknowledge sending. Misleading statement #3. Stopping Collection Efforts. There are no collection efforts. STOP scaring people who are trying to keep good credit standing by sending misleading bills. My first instinct was to mail full payment immediately, but further research was necessary. Now I am to wait for "corrected bill once submitted properly for to insurance. Will contact the Department of Health as well.

ABSOLUTELY HORRIBLE!! Arrived and checked in at iPAD. No one working at desk. After an hour an a half, I grabbed the technician and she said that if I didn't have the confirmation number that was emailed to me, I could not be served. The notification says that it will speed check-in but not that you must have it --and I didn't bring it. The technician was horribly rude. The place is completely disorganized. If you want to be treated horribly, spend hours waiting, and leave without you blood tests being done, go here. My doctor has to find a better option than Quest. Absolutely unbelievable. I have never been treated this horrible in my almost 60 years. I know it is hard to find staff but this is ridiculous.

There is an employee here, in Waco TX on Sanger Ave, that's really great. Professional, proficient and kind. Her name is LaTonya. And there's another employee who has called me back a few times. She's always rude and difficult. This last time was unbearable. I did not think to get her name. She asked about my urine test. I told her it was not what my doctor told me she wanted. This employee tells me to go back into the lobby and call my doctor which I do. In a few minutes this employee comes to the lobby and starts talking about my urine test and how I wouldn't let her do it because I wanted something different. I remind her that I told her it wasn't what I wanted, it was what my doctor wanted. She keeps repeating herself, literally. Louder and louder in front of a lot of people in the lobby. I'm not sure what she was trying to achieve but she was very unprofessional and unkind.

Lab technician drew my blood, affixed two labels to one of the 3 vials and told me she would re-print the labels and attach to the vial missing a label. Knowing better, I left trusting she would correct her mistake. More than a week later, I had to call customer service to locate my results only to find out that instead of doing her job, she'd lied and said she had difficulty with collection and that I had to return for lab work. 1) no one let me know I needed to return 2) a supervisor would not get on the line with me to resolve how I was going to get an immediate appointment so that I could see my physician in a timely manner. Now I know better than to trust this establishment and unless I can get a different lab to be authorized under my healthcare, I'll watch these people like a hawk for any future services.

WARNING, STAY AS FAR AWAY FROM QUEST AS POSSIBLE. THE WORST 😫. I've been suffering horrendously from an extremely extremely bad routine blood draw for three years now. The technician impaled my nerve. She went fishing into my left arm. Did not know what she was doing at all. QUEST DID NOT CARE. They must hire anyone without any consideration for the patient. WARNING, STAY AS FAR AWAY FROM QUEST, AS FAR AS POSSIBLE. WARNING. THREE YEARS LATER AND STILL SUFFERING FROM THE NERVE DAMAGE CAUSED BY QUEST.

Customer service and billing is horrible. I tried multiple times to work with them to get bill paid through Medicare. Customer service would never let me speak with someone in billing. Medicare did not pay because order was not coded properly. Sent them letter from drs office with proper codes, appealed the claim with Medicare. Medicare needs documentation from them in order to pay and when I email billing after I have provided everything they need they do nothing to resolve the issue. If this gets sent to collections I will be angry. I refuse to pay a bill I do not owe.