Quest DiagnosticsReviews of questdiagnostics.com

The Quest billing department was very poor. My call was answered by someone clearly working from home as her baby was crying and dog barking. She seemed annoyed by my inquiry and told me to pay the bill. I had already spoken to my insurance who told me I wasn’t responsible for the bill. Your rep wasn’t helpful and she should be told that customers can hear the background noise and it’s extremely unprofessional.

Got labs at a clinic. They gave a price of ~$300, self-pay, for Quest services. Quest sends a bill for ~$900. Long story short, clinic tries to correct this with Quest for about a year. Collections comes knocking for $900. We inform collections that the bill should be $300 as informed before services rendered. They ask for the quote. We get a signed copy from the clinic. Quest says it's insufficient and want proof of payment instead. What? We didn't pay, because the bill is INCORRECT. That's what we're trying to correct here. We sent exactly what was requested and they extend the runaround. After wasting months and countless hours trying to get the bill corrected, we ended up just paying the ~$900 to be done with these crooks. The sad thing is that we usually get identical labs from another clinic that outsources to Quest for ~$300 (less actually). The difference is the clinic bills us then Quest bills them. We'll never let Quest bill us directly again. We'll always use a clinic that handles Quest themselves. Pay, get a receipt and let the clinic deal with this corporation. And this is not the first "surprise" we've had from Quest. A company with 1.5 / 5.0 stars on TrustPilot (1.13 on BBB) should be out of business, replaced by a company that doesn't prey on people. It's time for a class action lawsuit because we're not the only people getting tired out and ripped off by this corporation.

Am I wrong to think that 3 weeks is too long to wait for results?

Insurance is supposed to cover every test but apparently either this company is incompetent or just plain lazy, I’m still being charged $400 for something that was covered by insurnace

First, no person available for questions 2nd I had an appointment for 1150am, but according tp a tech I have to check in again 10 minutes before again otherwise it gets cancelled.

Been coming to quest for many years for routine bloodwork never paid one dime in blood work . I just turned 65 so my insurance Medicare has changed obviously quest does not want anybody 65 and older . I was told that there could be a charge for my blood work when I asked how much could it be I was told $767 so obviously I did not have it done . if you’re on Medicare or when you go on Medicare quest does not want you to come there. I was told that there may be a charge for my blood work so when I asked what the charge could be I was told $767 so I left do not go to quest I can’t even believe that they have any customers at all

Had appointment for noon, but arrived at 0800 as walk in. Was told in a frustrated tone that I wouldn't be seen until noon and that they had been warning everyone for months. There are signs requesting patience and respect but none is given in return. This was my first bad experience at Quest and the first time I have seen this phlebotomist. I still recommend Quest but suggest courtesy be extended to clients as the provider expects to receive in return.

Today I went for a simple blood test. After waiting for 1hour and 20 minutes I heard the lady say we take appointments first we get behind if we take walk ins. She walked to the lobby and I ask do you take walk ins and she said a month ago they changed there rules and take all appointments first. There where 2 ladies that have been waiting since 8:30 that morning. Really give them an inch and they take a mile. It doesn't take that long if you care about the patients to get them in and out. To sit there for 1 and 12 hours just to finely here oh if you don't have an appointment is ridiculous.