Quest DiagnosticsReviews of questdiagnostics.com

I booked my appointment for blood work. I was then called in by the girl and asked my questions. I was pretty confident I'd be getting a print out of what wasn't covered by insurance and get done what was covered. Turns out I couldn't get anything done because CT(willimantic is where the location was) doesn't recognize naturopath Drs so therefore it isn't covered. I understand that but I asked for a print out of what wasn't covered. She wouldn't do that for me. It was a pretty extensive list but I am supposed to be able to get a "good faith estimate" if I ask. She wouldn't. She kept repeating the same lines back to me, that my insurance doesn't cover naturopathic Drs. I get that. All I wanted was an estimate. Then if I couldn't get an estimate how is someone else trying to pay out of pocket going to get their estimate? Pretty sure they'd want to know what it'll cost them. Just like I wanted to know! She just didn't want to do her job. I left extremely disappointed because this blood work would have helped me get down to the bottom of many health issues. I felt discriminated against which is not ok at all. By the way I am disabled as well, not that this matters much but just thought I'd add that in there. She just didn't want to do her job. Don't worry though, I messaged my naturopathic doctor and I am now getting an at home testing kit which cost next to nothing!

Quest is the worst. I inputted my insurance information 3 times in the scheduling/check-in process and then was verified one more time by the nurse who was helping me. They still billed me the whole amount. I had to take time out of my day and navigate the phone lines to finally get it reversed. I still have a co-pay and have tried paying online 3 times, only to get the spinning thinking or just not working. And when I called, the wait time was over 30 min.

This whole company is a joke, I took a test June 29th. Today is July 15th, their website said 4-5 business days, I couldn't find my result after verifying ID and only after calling customer support they finally added my verification but even after that the test results are still not out. Avoid like the plague, I am generally not the kind of person who leaves bad reviews, but these clowns pisses me off beyond the baseline at this rate.

Site is hard to sign in, use, and constantly requires updating. Privacy issues. Put your whole life on line.

I have been referred to quest diagnostics for bloodwork. I am leaving a 1 star review because of customer service. I tried to make an appointment online and the site just wouldn't register any information. Then I tried calling to book an appointment and there isnt even a way to speak to a real person. The automated machine is horrible at trying to set up any appointment. They need to revamp their services.

Over charge people ..went to clinic they drew my blood sent to quest diagnostics $2,900 insane and double charged several tests on bill .lab Corp is much cheeper ..Will never let them do my blood testing again .

Quest overcharged me due to an issue with my insurance. I talked to the insurance and was advised to contact Quest with a message, but there is no way to contact them. If you call the phone numbers on the bills, an auto response announces a "wait time of over 25 minutes" (!!!). There is no link or place to post a note to Billing online. Bottom line, you can pay the bill as is, or... pay the bill.

Long wait times. Poor customer service. Unfriendly office. No receptionist