The world's leader in diagnostic laboratory testing, information, and services. This includes blood tests, healthcare screening tests, gene-based testing and tests performed during patient treatment.
Quest Diagnostics (questdiagnostics.com) has 1,745 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Diane L.
Signed up both senior handicapped couple for timed appointments. Took them and arrived on time. They don't have licenses! So wth was delay??? So no accommodations for elderly w/o licenses. This should be a crime! Elder abuse! Good neighbor in hot sun in car for hour and 20 min for 5 min. labwork!
Alex
Tried to use website to schedule an appointment. Their website is horrible. Would not load information for appointment. There is no active telephone number that is of any help. They just don't care!
Lesyany U.
El drop off funciona horrible ,te dan un numero y te hacen esperar mucho tiempo en lugar de alternar con las citas ,nunca habia esperado tanto en mi vida para dejar un drop off
Jim A.
Without a doubt the west run organization. For scheduling and customer service at least an hour wait with an appointment, been here several times this year and it's always the same in any office.
ana
A ridiculous place. If you make an appointment online instead of scheduling the appointment they ask you a bunch of questions and by the time you answer the appointment is gone. God forbid you can't figure out the kiosk. Unless someone is in the waiting room to help you forget it. Mindless robots running the place who haven't got a clue. Want to drop off a urine sample? You have to sign in as a walk in and wait. This place has taken automation to the nth and idiotic level. forget the kiosk just have a hole in the wall and stick your arm in and a robot will take your blood. God awful.
Liz F.
Got to our appointment on time and waited 30 minutes while they called multiple people that came in after us. I spoke to 3 phlebotomists as they came to call others, said they would help and none did...one even said she had come out and called for us...which was a lie. Our appointment was at 12:40 and we ended up having to leave at 1:25 as we had another appointment...mind you my mom had to fast for these labs. Very inconsiderate!
abdo A.
I was billed for my annual checkup and as per my insurance all annual checkups are free of charge. Tha billing was in dispute and today I went to my appointment, and they refused service unless I paid the balance in dispute. Also, I was extremely difficult to find an appointment online, not to mention how disorganized the appointment was besides late .
Harry
For blood test you want appointment at quest lab we try to use app and on line web site both not customer user friendly .if you call no body answer phone.covid is gone CBC open all business still this company do not belive in customer service .excuses for covid .Management need to use all app as customer then they will know how smart quest programmer.
