The world's leader in diagnostic laboratory testing, information, and services. This includes blood tests, healthcare screening tests, gene-based testing and tests performed during patient treatment.
Quest Diagnostics (questdiagnostics.com) has 1,745 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Sam
I was billed for an expensive service that was supposed to go to my insurance. After almost a year of calling them, working with my insurance, and appealing the charge, (Quest assured me MULTIPLE times they were fixing it), a collections agency continued to bill me for this incorrect charge. Eventually I gave up and paid because I lost the energy to fight it.
Kellie Reynolds S.
My dr. Sent pathology to be done at quest diagnostics in fort myers. My insurance paid the allowable amount leaving me with a balance of $43. They keep billing me for much more and i called in October and quest agreed that I only owed 43. Just got a bill from their collection agency stating that I owe almost $300.00 and that I’ve made no attempt to pay bill! Called them and rep said my insurance company took back the payment and I now owe $589!!! I will never use this lab again!
Charlie
Couldn’t get a drop of blood out of me, nearly made me pass out from trying to wiggle the needle under my skin. Then had the audacity to bill me and try to send me to collections over $5!!!
James C.
I was told I could set up a payment plan because I don't have insurance. I waited an hour in the lobby only to be told I had to pay upfront. Thanks Quest.
Michael H.
I can honestly say that Michelle at the Yulee, Florida, location is one of the rudest individuals I have encountered. She does not need to be representing ANY company. She was so disrespectful to an elderly patient. Let her keep her miserable life to herself.
John P.
Quest diagnostics is terrible it does not matter if you make an appointment you will still wait an hour or two I’ve never seen such a poorly run business this place should be shut down or ask your doctor if there is another place you can get your labs done
Marti
0 stars. HORRIBLE. SCAM. incorrect billing, sent me to collections and now cannot get ahold of anyone to help me. DO NOT USE QUEST.
Lee
Quest has totally blindsided me with some mystery bill that I never got, not to mention I have insurance through my employer AND Medicaid. They've sent whatever bill this is to some collection agency, and they refuse to even tell me the date of service or which doctor it was through. Plus, every number they give me disconnects after the first ring. This place is a scam.
