Quest DiagnosticsReviews of questdiagnostics.com

I had an appointment with the Crescent Street office in Astoria, NY. I wasn’t able to find parking in that area so I was late. I think it was 18 minutes. I couldn’t get the automated check-in system to work at first but there was no one to ask so I kept trying. I got it to work but it stated it couldn’t find my appointment. It wasn’t crowded which was good as I thought I wouldn’t wait that long. I waited for a person to speak with which took some time as no one was sitting at the reception desk. Then after someone was free she looked me up and said I lost my appointment as I was more than 10 minutes late and all other appointments were confirmed. I said I didn’t know about this 10 minute rule and I had fasted - it was 2:50pmish at this point. Also, it is the end of the year so I met my deductible. I said I will wait as no one was in the office. At 2:58pm another person came that I think drew blood and said I missed my appointment and all others were confirmed. I was shocked that they couldn’t just take my blood it doesn’t take long. And this 10 minute rule is not noted. To be honest I expected to wait and that would have been okay. I mean the office was empty no patients were waiting.

Checked in and was given 47mins wait time. 3 hrs later and still waiting.

Impossible to schedule appointments with a mechanical voice. Check-in is with a computer, not a person, and the machine constantly fails. After I was tediously checked-in by calling a rude employee, watched many others frustrated and unable to check in. Waiting times for all--with or without appointments--was extremely slow. Several employees were rude and disrespectful to frustrated patients.

So when you call quesst diagnostic they ask you for a review.So here it is just 10 minuts ago with the billing person.first of all you have to wait 19 minutes and you kept holding and then a person picks up and direct you to another number because the billing system is in transition and another person will talk.Okay you ask this person and he in a very muffled voice answer question and the next question is answered by a big "YAWN"I have never experienced this being a medical proffessional myself.So I kept on saying hello hello and the there is no responce.Really is this company going down the drain? if NOT then it should.

Billing is a nightmare! The website I can never get it to save my info, insurance won’t pay it. Called customer service and it was like talking to a very confused person.

No phone numbers to make contact. Two appointments today, no notice locations were closed. Customer service insisted location was open as I pounded on the door to prove her wrong. Small unnamed provider assisted. I’ve been fasting for a17 hours thanks to quest.

Ifyou think you deserve to be treated well, this is not the right place. Today I asked a yes/no question to one of the members and she went in to find out and an old woman with gray hair came out furious and yelling that I had to wait my turn and close to saying that they were making a favor to me . I just asked if I was called when I left the office to talk on the phone I DO NOT RECOMMEND THIS PLACE LOcation 4600 Military Jupiter Fl 10:30 am N. Anzardo.. Real Patient

The lab is virtually empty and I'm waiting over an hour, as if being punished, for being a late for an appointment. They're way too rigid with their rules and leave NO flexibility for ANY exceptions. All I have to do is drop off a specimen, there should be an