Quest DiagnosticsReviews of questdiagnostics.com

Extremely Disappointing and Poorly Handled Experience I had an extremely frustrating experience with Quest Mobile. My healthcare provider confirmed that my laboratory orders had been sent to Quest beginning in June, and my patient portal showed multiple pending tests. However, Quest Mobile repeatedly claimed that no lab orders could be found and placed the burden on me to resolve what appeared to be an internal communication or records problem. I explained that I have difficulty traveling and specifically needed mobile laboratory service. Instead of providing a meaningful solution or accommodation, I was redirected multiple times, asked to resend the same information, and left to coordinate between Quest and my provider. After significant time, stress, emails, and follow-up, Quest cancelled the appointment and issued a refund. The refund was appropriate, but it does not excuse the poor communication, lack of accountability, and the way my accessibility needs were handled. I would not use Quest Mobile again. Patients seeking mobile services may already be dealing with medical or mobility challenges and should not have to fight this hard for a clear answer. Order: 30913201

Quest is the worst run company anywhere. My appointment was not honored even though I arrived early. Both check in kiosks are broken. I made a new appointment which was also not honored. Chat support said they could not help and call. I called and waited 75 minutes before the agent put me BACK on hold. It's been 90 minutes and counting. The CIO should be fired for gross incompetence. Other people had the same experience and tensions were high. The hapless staff did not even answer the question of how and when we could be seen. Walk ins were taken before appointments. This is an absolute, outrageous disaster. No respect for people's time. I hope this entire company goes completely out of business. I could not possibly be more angry and upset with this entire company, especially the C-Level idiots who let this happen. It used to be great.

I was told by the lab tech that my labs would be covered by Medicare. I got a bill from Quest charging me $225 for a test that was not covered by Medicare. I called the company and asked to talk to a supervisor about my situation. I was told that it was not possible to talk to a supervisor. I am retired and on Social Security. I do not have extra money for suprise medical bills like this. Lab Corp tells you upfront a d has you sign a paper informing you of any lab tests that would ot be covered by Medicare. I will never let Quest Diagnostics do ANY Labs on me ever again! Don't trust this company. They are not honest or fair and they don't even care.

Very disappointing experience with Quest Diagnostics - Londonderry Harrisburg. We had a scheduled appointment, but the assistance was extremely slow and significantly behind schedule. We had to wait an unreasonable amount of time before being assisted—and this has not happened just once or twice. Compared to our previous experiences with the old staff, the service and efficiency have noticeably declined. The previous staff were much faster, more organized, and provided far better assistance. What is the point of scheduling an appointment if patients still have to wait so long? Quest Diagnostics seriously needs to improve its efficiency and patient service. This experience was frustrating and completely unacceptable.

GARBAGE SERVICE! If you have a minor for whom you need to get test results - Good Luck! You create an online account with a dependent - that doesn't work, you call them - that doesn't work, you talk to your referring doctor - that doesn't work. Their ID verification online system - doesn't work. They ask for a 2 year old to verify identity - how ridiculous. Total Sh*t service... Have to spend days navigating their website, doing verifications that don't work, test results not ready on time... a corporate money grab with zero accountability. They bring people in for testing because apparently they want more customers using them, but absolutely no follow up or any kind of info after. Try using their website chat function too - limited options and if you ask for a live agent, it either crashes, tells you no one available or just has a "please wait" message for days... They should be sued.

I went to have labs done as a walkin scheduled appointment for 10:10 am at that time I went back into the building. After 10:20 tech comes out says someone need help signing in. To which I stated I had an appointment for 10:10 she stated we called you twice. Go ahead sign in again I stated it stated I was patient 101 she stated your still not signed in. You need to sign in again so I did the first issue is my appointment was for 10:10 am. They called my name before that time twice per tech to which at 10:10 they should have been out there again calling my name. They didn't I guess cancelled out the appointment for 10:10 am do to them calling my name twice. Simple as it is you'd think they'd use simple common sense. To call my name again at the appointment time 10:10 am nope simple common sense. Seems to elude ppl today the computer also states to be in the building at 10:10 am. So how the tech didn't know to call my name again at the appointment I don't know. Then they cancelled the appointment out I learned when younger. No matter the job you have do it well when management doesn't care. The employees don't care if you call peoples name earlier then their appointment time. Call it again at the time they're scheduled for simple minded people hurt a business. More then it helps it clear example here do better. If you don't like your job that's on you not one patient made you. Go get a job as a lab tech not one.

Made an appointment online for my 91 year old mother who is a cancer patient. The appointment was at 11:40 am. We arrived around 20 minutes early and did the check in at the kiosk. At the time, 2 people were before my mother. They took care of those persons and an employee came out and ask if we have an appointment and the time, the information was provided. She said they were short in staff and that soon an employee will take care of us. They call most of people in the waiting room. Another lady, Angie, came out and call another person. I told her that we were waiting and the time of our appointment. She was not happy, she got us in and sent us to room 2. She continued calling other people that their turn were after my mother’s. Once she took care of two more patients then she called us to her cubicle. This is the second time this lady takes care of my mom. On both occasions she has hurt my mother leaving her in pain and with bad bruising. At the end, she said that we will received a survey and to give them a five star. I told her “not today”. She asked what happened , which I explained. We end up waiting more than an hour, for a 91 year old person with a scheduled appointment. Unacceptable. We never received the survey. Will be looking for a new lab and won’t recommend. This was at Exeter Rd in Germantown, TN.

The people at the Lab were fine but the online system is the worst I have ever encountered. I cannot access my labs because it keeps asking me to verify my identity. I go throught the process and it says "Success" but when I try to acess my labs, once again it asks me to verify my identity. Caught in a Do-Loop. Abysmal system!!!