Quest DiagnosticsReviews of questdiagnostics.com

They don’t even care to send the bills to insurance and it’s painful to get in between as a middle man

So bad the company just doesn’t care anymore. Every year these locations in my city just get worse. Appointments are never taken within any amount of time close to being acceptable. If you have an appointment you wait just as long as walk-ins, so why even have them? Honestly, it is terrible how everyone is treated like cattle. They closed half of my city’s locations down to consolidate and save money and now many people can’t get in to get their labs. Unfortunately, we are a captive audience and they know it. Protected by the government just like every other medical entity since they have bought and paid for many congressmen.

This outfit sucks. Their app doesn’t work most of the. I booked an appointment a month ago and they have no record of it. Waiting 90 minutes so far. This is typical of every time I make the mistake of coming here.

Husband had an appointment, got there ten minutes early and sat down to wait, 2 HOURS later after many people were allowed back who walk in AFTER him got seen he left in frustration. Fasted for the test and took time out of his day. What a hole in the wall this place is. Staff was uncaring and rude, no communication no person to talk to. How they stay in business is beyond me.

If I could give a zero star review I would. I have been trying since 6/21 to get my bill correctly submitted. It is illegal for them not to submit to insurance. I had 2 insurances at the time of service and they will only submit to primary. I’ve called monthly and been told by every agent “we will resubmit”. They are not resubmitting and have now turned me over to collections. My insurance is trying to deal with them but we are getting nowhere after monthly calls for almost 2 years. There are “no supervisors”, they won’t answer letters and they will not respond to emails.

very very bad, services bad and employees not profissional

The new system of scheduling is very ineffective. There is a longer waiting time when you already have an appointment and unfortunately it is very difficult to get an appointment. We experienced the same issue in different locations. Very disappointed.

I would give zero stars if possible. I went for a simple blood draw, 12 hours later in the e.r. with my arm swollen, raging hot, painful and red. Now I have a serious infection from the blood draw site. Got a shot of antibiotics in my hip, plus oral antibiotics, lost work. Now in pain. How does this happen with simple blood draw ordered by my physician? Something is wrong!