Quest DiagnosticsReviews of questdiagnostics.com

Quest came to our office for the annual blood draw. Seems to me they bring new inexperienced people. The girl who attempted my draw went in thru the side of my arm, wiggled the needle while it was in my skin trying to hit the vein. I had to tell her to get it out of my arm, it hurt so bad. Because of this I could not get the draw completed, I thought I was gonna pass out. Bring more experienced people when you come to a company. That was ridiculous, and I have a huge bruise on my arm now.

was 2 minutes late for my appointment. even though the place had 2 people in it, I was forced to reschedule and couldn't even wait as a walk in. had to reschedule for a whole month out. ridiculous. this is my second try here. waited for an hour the first time only to be kicked out later because I didn't have an appointment

I came as a walk-in because I could not get an appointment. I was at the Paseo Camarillo location, which is seriously understaffed. There was one phlebotomist on duty. There were several other walk-ins; we all had to go wait outside (there was a bench but no shade) when she had to take a break. She was not welcoming of the walk-ins. It took me nearly two hours to get seen and have my blood drawn. She said they do take walk-ins but I should have had an appointment. I said I could not get one and she said I should try harder. She also said they have other locations here in town and I should have gone to one of those instead. Can't disagree with her on that. If I'd known how unwelcoming they were of walk-ins, I would have gone somewhere else. The phlebotomist also complained that I did not know details about my test.

It's been 4 months since the blood test that I had - I assumed the results had automatically been sent to my naturopath but they haven't. The website sends you round in circles, the account verification process is impossible and there appears to be no record of my test. I'm still on hold to speak to customer services after more than 30 minutes. The site says there is a form you can fill out and send to customer service but the link sends you nowhere. This is absolutely infuriating!

I walked in at 3:45 for a walk-in appointment. At 4:30, they told me they weren't taking any more walk-ins that day. So I drove over there and sat there for 45 minutes for nothing.

We had a appointment for 1:35 with a confirmation number. But we never got a QR code. The office was supposed to be open till 2:00. Girl said they can’t take any tests after 1:30. And screeched we’re closed. I think 3 people had to leave. Horrible

0 stars. I took a test for sickle cell on the 30th. I had to get it in before the 6th. I’m sitting here crying because I lost my opportunity to walk on because quest diagnostics didn’t get my results before an entire week went by. Most sickle cell tests take 1-3 days. I now have to walk on in the spring and wait even longer to try and accomplish my dream. Make sure your health center doesn’t use Quest Diagnostics for lab results.

Absolutely deplorable and a thorn in my side for many many years. Is it too much to ask for a human being on the end of a telephone to talk to to confirm appointments??? Each and every time I go in, they don’t have the request from my doctor. How hard could it possibly be to fix this issue??? I’m severely agoraphobic. It takes a lifetime for me to muster the courage to go, just to deal with this crap each and every single time. I asked the girl at the desk to check if I had a order in “Uh. U gOttA go In FIrsT tO sEE Da PHleboTAmist AnD asK” I did. They didn’t have it. Thanks for the waste of time