The world's leader in diagnostic laboratory testing, information, and services. This includes blood tests, healthcare screening tests, gene-based testing and tests performed during patient treatment.
Quest Diagnostics (questdiagnostics.com) has 1,745 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Beware! So I had a scheduled appointment only to turn up and find that the office was closed, apparently due to a/c failure earlier in the week. I received absolutely no update that they would not be able to provide service and now it is impossible for me to get my blood work done in time for my doctors appointment. To add insult to injury they even sent me a reminder of my appointment an hour prior. Jokers!! Look elsewhere if you can.
Klo
Waited an hour on hold, got connected and the lady couldn’t hear me so she said “wait let me connect you to someone better” and she connected me to the select who you’d like to be connected and reset my place in line to the last
Angelina S.
The location on 1700 Waterman San Bernardino, really, really, SUCK, SUCK, SUCK.... I was late onmy appointment, they did not take me. So I still waited, and lasted for 3 hours. The way they do it is just calling all those that have an appointment. They don't call INTERVAL. My case I had fasted since 8 pm the night before my scheduled blood work. But they never took me until 4 pm the day I listed myself in the waiting list. You have to STARVE FIRST before they really take you in. I have spoken to 2 people if they can squeeze me in, since I already FASTED FOR 14 HOURS. THEY KUST TOLD ME TO RE SCHEDULE. BY ALREADY WAITED FOR SO MANY HOURS... UNBELIEVABLE EMPLOYEES, NO VOMPASSION AT ALL. YET I observed them calling every 15 to 20 minutes. I BELIEVE THEY ARE SLACKING, BECAUSE IT DOESN'T TAKE THAT LONG TO DRAW A BLOOD. MANAGEMENT CALLING FOR YOUR ATTENTION. MANAGEMENT CALLING FOR YOUR ATTENTION...... PLEASE YOU NEED TO TALK TO THESE PEOPLE OR FIRE THEM. GET EMPLOYEES THAT ARE RELIABLE... AND NICE TO PATIENTS....
Lucas J.
Sat in there for an hour and a half to drop off a urine sample for my grandmother that took an hour and a half to get called in and it took 25 seconds to give them the damn sample, insufferable, find a better place, they need to either rework their whole system or fire the whole damn staff, don’t go.
Jennifer B.
This place is the worst ever. I brought in items to be tested that were supposed to take 2-4 days and it’s a week and 1/2 later and I’m still waiting with no end in sight. I’ve been very sick and lost 18 lbs in a month. I need answers and this delay is absolutely unconscionable!!! I WILL NEVER USE QUEST AGAIN EVER!!!
Robert B.
This place is absolute garbage. I went for bloodwork just about 6 weeks ago, and have yet to get my results. I wish I can say this is the first time this has happened, but that’s not the case. Every time I go in there I’m convinced I am going to catch something. Every location is the same- disgusting. Why any company would choose to use quest over labcorp is beyond me
KL
This lab does not leave a reasonable number of spots open for walk-in patients. People often need to get lab work done on their days off, especially on weekends, and cannot always plan around a booked appointment. I ended up waiting for over 2 hours just to get basic blood work done. Forcing patients to sit for hours because the lab refuses to balance their schedule properly is completely unacceptable. They need to reallocate their daily slots to accommodate walk-ins within a realistic timeframe.
Brent M.
Trying to create an acct to get the test results has been a nightmare. They're system and support center have been awful
