Queen CasinoReviews of queen-casino.com

Evening on the laptop. One slot, nothing special. Lobby is full. Short visit.

I honestly did not want to write a public review, but I do not know what else I am supposed to do at this point. I have tried to resolve this privately through emails and live support, but nobody is giving me a real answer. My Queen Casino account currently shows a balance of 2,253.1164 USDT. I am not refusing verification and I am not asking them to let me withdraw without completing KYC. I actually want to verify my account as soon as possible. I am ready to provide my ID card, passport, selfie, proof of address, source of funds or anything else they need. The problem is with their own verification system. When I start the process on Queen Casino, Macedonia is available and I can select “Macedonia (FYROM)” as my country. Their phone-verification system also recognises the Macedonian calling code “+389 MK.” They accepted my registration from Macedonia and had no problem accepting my deposits. But as soon as I continue to Personal Verification, Macedonia disappears completely. It is not listed as Macedonia, North Macedonia or FYROM. Because of this, I cannot select the country that issued my ID card or passport, so I cannot even submit my documents. This makes absolutely no sense. Macedonia exists in their system when I register, enter my phone number and deposit money, but suddenly does not exist when I need to verify my identity and access a withdrawal. I also already have a legitimate and verified Sumsub account. When I use Sumsub directly, North Macedonia is available. When I try to connect the same Sumsub account through Queen Casino, their system tells me that I do not have a Sumsub account or any uploaded documents. I tried from my phone and my computer and got the same result. I explained all of this to live support on 1 August 2026. After a long conversation, the agent finally understood the problem and told me that they would contact the relevant team to check whether North Macedonia could be added to their verification flow. I was told that I would receive an update by email and that it could take a few days. I trusted them and waited. I also sent a detailed email explaining everything again and attached the live-chat transcript. I made it completely clear that I was willing to cooperate and that I only needed a working way to complete verification. Eleven days later, I still had no actual solution or meaningful update, so I contacted live support again on 12 August. I told them that I wanted to verify my account, withdraw part of my balance and continue using the account normally. The only response I received was the same sentence repeated several times: I should wait until “the process on their side” is completed. What process? Who is working on it? How long will it take? Why can nobody send me a new verification link or allow me to submit my documents manually? Why have I not received a case number or a direct response from their KYC or Compliance Department? Nobody answered any of those questions. The agent continued repeating the same message and then ended the chat. This is now happening every time I contact them. My emails receive no meaningful response, while live support gives me the same copied answer and closes the conversation. They keep telling me to wait, but they will not explain what I am waiting for or when it will end. I have sent emails, screenshots and full chat transcripts. I have explained the problem more than once. I tested everything from two different devices. I offered every document they could possibly need. I waited longer than the “few days” they initially mentioned. Still, nobody has given me a real solution.I am genuinely very worried about my money. More than 2,250 USDT remains in an account that I cannot use normally, and nobody at Queen Casino is willing to give me a clear answer about when I will be able to verify and access it. This situation is also affecting me mentally and physically. I am constantly stressed and forced to chase their support, only to receive the same useless response. I do not feel financially protected, and I do not feel that they are treating my case seriously.What bothers me most is that there was no problem when I was depositing money. They accepted my country, my phone number and my deposits. The problem started only when verification and withdrawal became necessary. If Queen Casino accepts customers from Macedonia, it should also give those customers a working way to complete KYC. It is not fair to accept someone’s money and then leave them stuck because their country disappears from the verification list.

Title: An unacceptable casino where unannounced changes and user betrayal are rampant Review: Queen Casino changed its bonus system without any prior notice and downgraded user ranks without warning. In addition, the promotional displays are extremely misleading. They make it appear as though rewards have been earned, while in reality those amounts are locked behind unclear conditions and are not immediately available. The explanation of how rewards are unlocked is vague and difficult to understand. It is not clear how calculations are made or which activities are counted, making it very hard for users to verify what they are actually receiving. Changing rules without notice, downgrading users arbitrarily, and presenting information in a confusing way shows a lack of transparency and respect for users. This platform seriously needs to improve clarity, fairness, and communication. New users should absolutely avoid registering.