paul S.
Lost 23k to this Kong bot
Lost 23k to this Kong bot, I joined Kong after seeing ads on FB with 18-20% monthly returns, I thought after running Nurps algo as well and this one sounded like it go better returns. They said they built for their own trading. And during a zoom meeting was shown accounts that were averaging over 18% returns. So I wanted to take the chance an try it as well. So finally after a 10 days of waiting to finally get a 1on1 meeting to get loaded, It started trading the end of April on 25th. The 1st 3 days it lost 8.5% and I sent a message to how to shut this down because of no info. on how to manage it. Just to let it go. Finally they got back and said 3 days isn't enough time to work its magic, and see the amazing returns people are getting. So I let it go, & within a few days it started to recover some of the losses, and by end of the month it was up 17% in May, Then by end of June it had taken some big losses and wiped out the $1700 gains it had made in May. I thought maybe I will add additional funds which I did in mid june, But then the 1st part of July came and the GBP USD pair started to make big moves and the bot started losing and getting stopped out each time with bigger losses each time. The GBP buy went on a 4 loss streak and the lot increase went from a .77 to a 3.47 the last increase to 15.97 lot size on a 20k acct. in about 5-6 consecutive losses. How it determined how to jump the lot size to this extreme I have no idea. But this trade blew the last of the 23k Balance I had left. I then contacted customer service several times to get assistance on what could be done. But it wasn't until the very last minute where they replied. I had shut off auto trade on the bot to see if that would stop from taking the last 10k loss but with the large 15.97 lot trade, the broker stopped out my account and it blew the final balance of what I had left of 23k in my account. They said this was my fault but know of many others that contacted me as at the same time that either blew their acct. or lost a lot as well. The setting they showed, they later said they wish they never showed people but they still do. And now are saying they are lowering them. My brother was in the same boat lost 50k , was able to save 10k. He continue using it, using under the very conservative settings, which was suppose to be very conservative and the last of 10k was wiped out within 2 months later just a couple weeks ago. I asked for refund I think 3 times now but it is ignored. I thought about trying again with conservative settings but seeing it blew his acct. with conservative setting I don't think I even feel comfortable doing that.
Response from Quantum BotsAug 30, 2024
Good Evening Paul, We are sorry you had a negative experience. As you can see from the majority of our reviews, clients love our software (and we have great stuff coming out this week, which we're excited to share)! Searching our records and your trade history, we can see you adjusted your settings seven times, at times running on an extremely high-risk setting. This coupled with the first time in 20 months we have seen the software enter into a 5th or 6th sequence for some users, and manipulation/slippage by OX Securities (who we have warned against using) led to a dangerous scenario with your account. Nonetheless, we would love to do what we can to set things straight. We have three new systems being released which have been 1 and 5 year track records of incredible performance, and we'd like to offer you some of these free of charge to help you rebuild. We've all experienced loss, and so empathize with your experience deeply. We look forward to speaking further.