Quality Quest BikesReviews of qualityquestbikes.com

Excellent follow-up service

Amazing price. Lots of extras. Great customer service.

They kept me up to what was going on and did everything they could to correct things that were packaged wrong. They sent a European style plug instead of a USA style plug.

Great customer service, timely responses and going out of their way to make sure all my needs were met. I'll do business with them again if I get the opportunity.

Matt,helped me all the way through the ordering and followed up during delivery #1

Delivered on time.

Thank you for placing a special order to meet my need.

I bought the E-bike, and it was going to come unassembled and with three included gifts. I received a message that the shipping would be delayed, and I was worried about the bike's arrival, as I wanted to use it on one of our camping trips. I messaged back to get a more detailed arrival date. I received the bike early and was pleasantly surprised that it was assembled, but missing one of the gifts. I then messaged the support team to confirm when the bike mirrors would arrive, and was informed they were out of stock. I was disappointed and asked if they could send them once they are back in stock, and was immediately given a response that they would ship it ASAP. The bike mirrors are on the way, and I really appreciate how responsive they were to all of my questions. We love the bike so much so far. The only issue is that the bench seat seems a bit off-center, and we are now missing one of the hinge pins, so I will likely replace it myself. The customer support team has been super helpful.