Dejuan T.
TERRIBLE EXPERIENCE
TERRIBLE EXPERIENCE. DO NOT USE THIS COMPANY TO MOVE. I used another company initially to move and they couldn't make it on time so they sent this company. The movers were over matched to move my 3 items. I understand small scratches and minor moving issues, I get that. These movers DENTED my Samsung refrigerator in three places and have offered me $150 dollars. The doors are $350 a piece and Kyle basically told me that's all he's going to give me. I was not offered additional insurance to cover my product and fooled by the good reviews DO NOT USE THIS COMPANY. My next step is BBB. UPDATE: The response is a untrue unfortunately. I just moved in my house. There was no communication about additional movers PERIOD. There was no communication about small cooridors and the refrigerator was there already and why it was damaged. Understand t I never spoke with ANYONE from the company until they arrived and when they left. I called about refrigerator and spoke to Alex then. He then unprofessionally told me the workers were fired. Why are they no more with the company? Sincerely disappointed and frustrated with this company's actions.
Response from QST MOVERS LLCJun 5, 2025
Dear Dejuan, Thank you for your feedback. We’re truly sorry to hear that your refrigerator was damaged during the move. We understand how frustrating that can be and we sincerely apologize for any inconvenience caused. Before the move, we did inform you that the refrigerator was quite large and that the narrow doorways would make the process difficult. We also explained that extra time and additional movers were necessary to minimize the risk of damage. You responded that you were in a hurry due to it being the last day of your lease and requested that we proceed regardless of the risks involved. While we always do our best to handle items with care — even under challenging circumstances — unfortunately, the combination of limited access and urgency made it impossible to guarantee a damage-free move. We appreciate your understanding and hope to have the opportunity to serve you again under better conditions. Best regards, Alex Brown QST team