Heather M.
This company are basically THIEVES
This company are basically THIEVES. My son accidentally clicked on a pop up from Qoverus when buying food for his gecko. Un-benown to me since then they have been stealing £49 from my bank account EVERY month. They are an appalling bunch of crooks. I would not touch them with a bargepole.
Response from QoverusMay 15, 2023
Hello Heather, I’m really sorry you didn’t have the experience we would’ve hoped for. If there’s anything we can do, please let us know, and we’ll be in touch right away. Qoverus is a service that helps customers to claim their rights when their online purchase does not go as expected. The subscription flow emphasizes the prices at every step, and the fact that each person trying gets a 3 DAY FREE TRIAL. Each new subscriber gets 2 emails and 2 text messages during the trial period with direct links to unsubscribe in one click. It would be great if we could exchange so that we better understand how you missed this information. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with Qoverus. The subscription conditions are very visible on partner websites, and we do send multiple emails and text messages to remind subscribers about it. However, don’t worry, we have a strong satisfied or refunded policy. Please contact us to get your refund or to talk with us, so we better understand what happened. In order to do that, you can: - call us at +44 330 8187 174, - email us at [email protected], - or use our contact form: https://qoverus.com/contact We will be able to help you right away. Thank you!


