Kenneth-Swartz C.
Customer Service is lacking
I was having an issue with my conformation number and called customer service. It automatically put me on hold where it left me for 30 minutes. Nobody ever responded to my call or email. One would think with all the interest we pay they could afford better, and would provide better assistance. this is a case of you don't get what you pay for!!!
Response from Q CreditDec 5, 2016
Thank you for bringing your concerns to our attention. It is very important to us that you receive the best customer support possible. While we are experiencing a higher call volume at this time, the experience you described is unacceptable; we apologize for the lack of service you have received. At this time, if your concerns have not been addressed, please contact our Customer Support team at (866) 288-9653 or email us directly at https://www.qcredit.com/about/contact-us. We will initiate an investigation and provide a response directly to you.


