Qamar JewelryReviews of qamar-jewelry.com

Response from Qamar JewelryJan 21, 2026

Hi Sarah, I am truly sorry to hear about your experience and completely understand how upsetting this must have been. Receiving damaged items not once, but twice, is understandably frustrating, and it is never our intention for our customers to feel disappointed or unsupported. I want to clarify that we are not based in China. We are a small company focused on our mission, and every order is part of our effort to support the people and causes we care about. It is very important to us that our customers feel valued and that our products meet their expectations. I would like to personally help find a solution that works for you without causing any extra expense or inconvenience. Please contact us directly at [email protected] so we can resolve this as quickly as possible. Your feedback is very important to us and will help us improve our products and service in the future. Thank you for taking the time to share your experience and for supporting our mission.

Response from Qamar JewelryJan 21, 2026

Thank you for sharing your feedback. I am very sorry to hear that two of your pieces arrived with knots in the chains and that the quality did not meet your expectations. I completely understand how disappointing this must have been. We also appreciate your note about the return process. Your feedback is very helpful, and we will make sure to provide clearer information about returns so that customers can feel confident when making a purchase. Please reach out to us directly at [email protected] so we can assist you further and help resolve this issue. We value your input and are committed to improving our service.

Response from Qamar JewelryJan 15, 2026

Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations, and we understand how frustrating this must have been. We want to clarify that we do not intend to mislead customers in any way. Our materials and product details are listed transparently on our website, and while occasional defects or issues can occur, this is never the experience we want for our customers. When concerns about quality or condition are raised, our standard process is to review the case in detail so we can offer an appropriate resolution, which may include a replacement depending on the situation. Regarding returns, our policy is outlined clearly on our website, but we are always open to reviewing individual cases and exploring solutions where possible. If this has not been handled to your satisfaction, we sincerely apologize. We would genuinely appreciate the opportunity to look into this further and address your concerns properly. Please reach out to our customer support team directly with your order number and photos of the items received, so we can escalate this to the relevant team and work toward a fair resolution. We value transparency, accountability, and the trust our customers place in us, and we are committed to addressing concerns whenever they arise.

Response from Qamar JewelryJan 15, 2026

Thank you for sharing your experience. We’re genuinely sorry to hear how frustrating this has been for you, and we understand why you’re upset. We want to be very clear that we do not use counterfeit postage. In some countries, customs duties, import taxes, or postal handling fees can be charged by the local postal service upon arrival, and unfortunately these are outside of our control. That said, we absolutely understand how alarming it can feel to receive such a notice, and we’re sorry this was not explained clearly to you. Regarding the communication issue, we sincerely apologize if you received responses that did not properly address your concerns. That is not the level of support we aim to provide, and we take this feedback seriously. Missing items and quality concerns should always be handled directly and clearly. We would really like the opportunity to review your case properly and resolve this for you. Please contact our support team with your order number, details of the missing items, and any notice you received from the postal service so we can escalate this and address it appropriately. We appreciate you taking the time to leave feedback, even when it’s difficult to hear. Your experience matters to us, and we are committed to looking into this and making things right where possible.

Response from Qamar JewelryJan 14, 2026

We want to assure you that we are a legitimate business and not a fraud. Our “Buy 1 + 1 Free” promotion requires the free item to be added to the cart, which may not always be clear, and we strive to be transparent about our offers. Regarding your order, it sounds like there was an issue with the shipment. Please reach out to our support team with your order number so we can review the case personally, resolve the missing items, and ensure you receive everything you purchased. 💛 We take all concerns seriously and want to make this right.

Response from Qamar JewelryJan 14, 2026

Thank you for sharing your feedback, and I’m very sorry for the frustration this has caused. We want to assure you that we are a legitimate business and not a fraudulent operation. Our products are clearly described with their materials, and we are fully transparent about our jewellery. It sounds like your order experienced issues with missing items. Please reach out to our support team with your order number so we can review your case personally, address your concerns, and work toward a resolution. 💛 We take all feedback seriously and truly want to make this right.

Response from Qamar JewelryJan 14, 2026

Thank you for your feedback, and I’m very sorry for the frustration this has caused. We take concerns about product quality and accuracy seriously, and we never want our customers to feel misled, but we understand that in your case the item did not meet your expectations. Regarding returns, we understand that international shipping can be inconvenient, and we offer support for resolution including replacements or exchanges wherever possible. Please reach out to our support team with your order details so we can review your case personally and work toward a fair resolution. We also want to be transparent about our donations: Qamar Jewelry is an official partner of ShareTheMeal, ensuring that contributions go directly toward aid programs in Palestine. You can view proof here: https://sharethemeal.org/en-us/challenges/ae9d0570-eb32-569b-a48a-aa26fc68e795?adjust_t=1uaumrmm We value all feedback and are committed to making things right whenever possible. 💛

Response from Qamar JewelryJan 14, 2026

Thank you for sharing your experience, and I’m very sorry for the frustration and repeated issues with your order. We completely understand how upsetting it is to have your package sent to the wrong address multiple times, especially after confirming the correct details. we sincerely apologize for the inconvenience caused. Regarding the donation, please rest assured that all contributions made through Qamar Jewelry are processed through ShareTheMeal, our official partner, and go directly to aid programs in Palestine. You can view proof of this here: https://sharethemeal.org/en-us/challenges/ae9d0570-eb32-569b-a48a-aa26fc68e795?adjust_t=1uaumrmm We truly appreciate your feedback and would still like to make this right. Please contact our support team with your order details so we can review the case and explore a resolution for you. 💛