Todd K.
Only got half my order and only seen by…
Only got half my order and only seen by ups that package was damaged but didn’t get a email from y’all to let me know if replacement was coming or getting credit. It’s for a baby shower next weekend
Response from Pure Modern LivingAug 11, 2022
Hi Todd! We are very sorry to hear part of your order was damaged in transit by UPS. As soon as we are notified by UPS that a damage has occurred, we always reach out to our customers to see if they would like a replacement or a refund. These notifications are not sent to us immediately, so we apologize for any inconvenience. I will have a customer service team member reach out to your email address on file shortly to assist you in resolving this. You can also reach out to us anytime at [email protected] as we are always happy to help. We apologize again for the inconvenience and hope you have a wonderful day!


