PurefeelReviews of purefeel.shop

I ordered my chair covers over a month now January 29, 2020 and did not get it as of today Mar 1 2020! Very bad customer service & not reliable company!

Bad customer service I purchased my couch covers in November to arrive before Christmas. I received it after Christmas and didn’t fit at all. I am still going back and forth trying to get my refund. It has been a complete nightmare trying to reach someone. They finally sent me an address in china to return the items back to and I have to pay for shipping! Then once they receive it they will give me a refund. That sounds shady to me. I don’t even know if that address is valid. Never ordering from this company again and I will continue to write reviews on other sites to warn people.

READ THE REVIEWS, ** DO NOT BUY FROM THIS COMPANY ** Like many of the other reviewers, I am very dissatisfied with this company. I ordered 6 chair covers. The covers that were delivered were wrong. I sent photos of what I received compared to what I ordered. After a few more emails back and forth, they finally wrote back and tried to convince me there was just a little color difference. ANYONE looking at the photos would be able to tell that a tan-colored smooth cover (what they delivered) does not compare to a cream-colored diamond patterned surface (what I ordered). Their final email, received this morning, is that I can return the product AT MY EXPENSE. Well, that's not going to happen. They should pay for the return or reimburse me for the cost of the wrong product. Thanks goodness I paid with PayPal and not a credit card. I would not want these people to have access to my credit card account number. This is what they say about customer service on their website. DO NOT BELIEVE THEM. "If you don't have a positive experience for ANY reason, we will do WHATEVER it takes to make sure you are 100% satisfied with your purchase. Buying items online can be a daunting task, so we want you to realize that there is absolute ZERO risk in buying something and trying it out. If you don't like it, no hard feelings we'll make it right." I do not generally write reviews, either positive or negative. However, this company has done a miserable job of satisfying this customer. I hope others will not fall for their false claims.

I am so sad to see these reviews. I was so excited to get these chair covers. That was 2 months ago and they never sent them and obviously they never will. They are from China so no way to get anything back. I emailed them so many times. They don't let on they are from China. Also there is another Company Mfshoppingmall.com they are from China too. I ordered a wedge pillow the picture looked nice and they talk about a cover that is cotton. When I got the wedge it was a cheap piece of plastic that you have to blow up no cover and of course the picture doesn't show the piece that you have to blow up they never mention it. The Chinese are ripping us off. Never again.

Absolutely pathetic. Wish I had read the reviews before ordering. Ordered chair covers, apparently they got returned by the local postal service for wrong address. Have been reshipped a month ago but nothing has arrived. No answer to my emails and they have kept my money. Not ordering from them again. Never ever again. Theives the bloody lot of them

I wish I could rate them lower than a 1 star! Placed an order with them over 2 months ago and never received my order. The only way to contact them is through email and the only response I got was wait patiently and then no response when I emailed them a second time wsnting to know where my order was. This is a scam!!!!! Do not order from them. Should have read the reviews before ordering!!!!

STOLE MY MONEY, NEVER GOT MY PRODUCT AND THEY HAVE NO CONTACT INFO. ITS A SCAM!!!!!

If i had the option of rating them lower than 1 star i would!! Got the product and it was the wrong pattern. Sent it back and I've never received the correct order NOR a refund! DO NOT PKACE AN ORDER WITH THE PEOPLE!!!