purakai.comReviews of purakai.com

Response from purakai.comAug 23, 2026

Hi, this is Noel, the co-founder of PuraKai, and I personally handle customer service. I’m sorry you had a bad experience with us. In-stock items normally ship within 1 to 5 days, depending on order volume. Preorders take longer because we make our clothing in small batches at our Los Angeles facility. We currently have six sewing operators and ten sewing machines, and we do our best to communicate the preorder timelines clearly. We post current preorder updates here: https://purakai.com/pages/pre-order-status I’m also sorry the sports bra lost its elasticity. That is not what we expect. We offer 30-day returns with a free return label and a full refund. Please email me at [email protected] so I can look into this personally.

Response from purakai.comAug 23, 2026

Hi Julie, this is Noel, the co-founder of PuraKai, and I personally handle customer service. I’m sorry your return took so long to process. We recently moved our warehouse from Nevada back to California, closer to our production facility. Returns took longer than normal during that transition. We have been in business since 2012, and it's very rare for us to have issues like that. Once again, I'm sorry you experienced that delay. We do not currently offer phone support. I personally respond to customer service emails, normally within 1 to 3 days. You can always reach me directly at [email protected].

Response from purakai.comAug 23, 2026

Hi Elise, thank you so much for the review! I’m glad to hear you like the joggers and 5-inch shorts. Please contact us at [email protected], and we'll be happy to exchange the 3-inch shorts for 5-inch ones. As a small family business, my daughter and I are grateful for your support!