Puppy Dogs & Ice CreamReviews of puppydogsandicecream.com

Response from Puppy Dogs & Ice CreamMar 7, 2023

Jim, Thank you for providing additional information so that I could identify your order. I see that the order delivered on 2/21/23. I understand being anxious to receive your order and apologize for any frustration while you waited. Because many of our books are printed only after an order is received, we try to let customers know that there will be a 2-3 week time frame for delivery. PDIC Customer Support.

Response from Puppy Dogs & Ice CreamMar 7, 2023

I would love to help with your concerns. In order to do so, I will need some additional information to identify your account. I have requested the information through this site but haven't heard back yet. Please contact us through our help center at www.puppydogsandicecream.com. PDIC Customer Support

Response from Puppy Dogs & Ice CreamFeb 10, 2023

Bonnie, I've taken a look at your order and will be happy to help. When placing an order, customers are are offered both the additional discounted book bundle and the free trial of our digital content. They are given the option to opt-out of both items at that time. These items also show on the final checkout screen if they have not been opted out of, so there is another opportunity to remove them at that time. We truly do not want anyone to end up with something that they don't want. You should have received an email letting you know about the 30-day free trial and how to login to try it out or cancel it if not interested. If not cancelled within 30 days, then the full subscription cost is charged. Again, we don't want you to pay for something you don't want, so I have refunded you the full subscription amount and made sure that it is cancelled. In regards to the returned items, simply contact us with the tracking number so that we may confirm the return and we will process the refund for those as well. You can contact us via email or chat from our website www.puppydogsandicecream.com.

Response from Puppy Dogs & Ice CreamFeb 9, 2023

Erin, I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I see that you contacted us yesterday and one of our Customer Support Team members refunded all charges associated with the subscription and confirmed that it is cancelled as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business! PDIC Customer Support Team

Response from Puppy Dogs & Ice CreamFeb 9, 2023

Ellen, I was able to find your order, but could find no record of you reaching out to us on this matter. There is a chat icon on our website in the lower right-hand portion of the screen that can be used to communicate with our team via either chat or email. We do not currently have phone support for customer service, but hope to soon. In regards to the subscription, certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I have refunded all charges associated with the subscription and confirmed that it is cancelled as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business! PDIC Customer Support Team

Response from Puppy Dogs & Ice CreamJan 18, 2023

Robyn, I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I see that you contacted us on 1/14 and one of our Customer Support Team members refunded all charges associated with the subscription and confirmed that it is cancelled as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business! PDIC Customer Support Team

Response from Puppy Dogs & Ice CreamJan 18, 2023

April, I see that you reached out to us on 1/9. It appears that you may have inadvertently click on one of the additional discounted bundles being offered. I see that my Customer Support agent refunded the $70.05 in full at that time. Please let us know if there is anything further that we can do to be of assistance. PDIC Operations Manager

Response from Puppy Dogs & Ice CreamJan 18, 2023

I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I have looked into this and see that the charge was declined, so there are no charges for me to refund at this time. The subscription has been cancelled as well. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business! PDIC Customer Support Team