Puppy Dogs & Ice CreamReviews of puppydogsandicecream.com

Just horrible how this company will keep charging your money for no reason!

BE VERY, VERY CAREFUL! This “Christian” company will find every way they can to get your money! I ordered books for my grandson, and before I even got all the books they hit me with this “subscription“ fee of $97! Per the BBB website, they always do this! Then they respond to all the complaints by making the customer feel like they did something wrong! If it were an ethical, Christian company they wouldn’t have a DEFAULT when you order books that adds a subscription! Now I can’t access my “membership” details online OR on an app to cancel it myself. There is NO EXCUSE for this! Additionally, every day I am getting multiple texts and emails, which goes over the line of advertising straight into harassment!

I tried to buy a book from this company and they charged by card and unauthorized subscription charge. They have now not stopped spamming me. It is borderline harassment. My the book off Amazon, they don’t have enough time to harass you every day after you buy it.

Content of books is good, but the company is shady and should probably be reported to the Attorney General in California. DO NOT BUY FROM THEIR WEBSITE IF YOU WANT SUDDEN, UNEXPLAINED CHARGES ON YOUR CREDIT CARD. Their website does a very poor job of LETTING YOU REVIEW YOUR ORDER BEFORE BUYING. I bought these using my phone. I accidentally bought more books than I expected because I didn't see a screen that told me exactly what I was ordering. When I completed checkout, all it told me was that the order was received. When I got an email confirmation, the email did not say explicitly what I had ordered or for how much. When I tried to cancel the book order that I didn't intend to buy very soon after purchase, I was told it had already been shipped, and I could not refund the order until I shipped it back. They gave me a 20% off discount for the order I didn't original intend to buy, so I kept the extra books. A month later, I'm charged OVER A HUNDRED DOLLARS FOR A SUBSCRIPTION I DIDN'T EVEN KNOW I SIGNED UP FOR?? Apparently, I had left checked that I was interested in a 30 day free subscription for digital books. IF YOU DON'T CANCEL THE SUBSCRIPTION, YOU GET CHARGED AUTOMATICALLY! Puppy Dogs and Ice Cream is NOT CLEAR THAT THIS WILL OCCUR! They will EMAIL YOU EVERY DAY, Yet somehow they are unable to present you an itemized list of what you are buying before purchase, after purchase, and in an email order confirmation without logging back into the website??!! The content of the books is good, but the paperbacks are very flimsy. Not much better than a magazine in regards to quality. I feel like I overpaid for what I got. This company IS NOT TRANSPARENT WITH DOING BUSINESS! SUCH A SHAME when I was just trying to teach my child about emotional intelligence. PLEASE do a Google search for Puppy Dogs and Ice Cream scam". You will see that many other people have had the same experience!

I would give it a zero if I could. Extra charges $97, for things I did not order keep showing up on my credit card bill. Can't reach them in person. Can only get help through e-mail or chat. I was finally able to get results but only after 4 calls with my credit card company and severeal attempts with puppy dogs and ice cream site.

SCAMMERS! First they attached more stuff to my order that I didnt want, right before the final checkout prompt and without disclosing the final total. One could easily miss that if you are not being very cautious. Then a month later they charged my card for $97 for a supposed subscription that I never agreed to. Judging by all the other comments here, this is a clear pattern and appears to be their business model. Stay away from this company.

I should have checked this company’s TrustPilot reviews before I decided to apply to an advert for a freelance writer role they’d advertised (on Craigslist - another red flag). I was told via email that I had gotten through to the second round and that I was to complete a writing assignment. The assignment: to write between 8 and 16 4-line stanzas to a specified brief. An unpaid writing test. I completed the test, which took me several hours (I’m a fast writer but any writer would spend several hours working on a writing test like this). It took them three weeks to get back to me, at which point I received an impersonal rejection email, with no personalised feedback. This was disappointing, considering I’d put a lot of time and effort in the (unpaid!) writing test. I requested feedback, to which I received an automated response. The company is very active on Instagram so I sent them a DM there, to which they advised I raise a customer service ticket. Huh? I reiterated my request for personalised feedback and got a dismissive (and frankly rude) message from Robert, the ‘operations manager’ who said that due to the ‘large number of applicants’ they were unable to give detailed feedback. Large number of applicants? Perhaps next time shortlist a few for the writing test. If there are that many applicants you can’t give detailed feedback, how did you properly read all of the test responses? He also said he would ‘encourage me to re-apply should [they] have future openings’. Needless to say, I shan’t be re-applying. Frankly, I probably dodged a bullet if this is the way in which PDIC conduct business. Assignments like this should always be paid. Writers should always be paid for their work. PDIC, do better. And judging by these dire reviews from customers, I’d recommend you work on your customer service, too.

I ordered 3 books for my grandkids. $39.95. That was all i ordered. I was charged a n additional 33.00 at same time and they sent more books which i didnt agree to. Now they just charged my card 97.00 for a digital library I never authorized. Its pending and my credit card company is dusputing it.They have no phone service. Only emails. They say i can return items within 30 days but i need order number which isn't on any of my emails from them. Anyone ordering from them beware.